[Hiring] Cloud Systems Engineer @TherapyNotes.com

Role Description

We are seeking a Site Reliability Engineer to improve the reliability and operability of the production services and shared platforms supporting our growing 24×7 SaaS environment. In this role, you will apply software and systems engineering practices to improve:

• Availability
• Performance
• Scalability
• Resilience
• Observability
• Incident response
• Operational automation

You will partner with software development, infrastructure, database, security, and other technology teams to:

• Establish measurable reliability goals
• Reduce operational toil
• Ensure services are supportable throughout their lifecycle

If you are passionate about building reliable systems, solving complex production problems, and driving continuous improvement, we want to hear from you.

Qualifications

• BS degree in Information Systems, Engineering, or equivalent experience
• 5+ years of engineering experience in Systems Engineering, Cloud or Platform Engineering, DevOps, Software Engineering, and/or SRE
• Experience designing and operating production systems using cloud-based compute, storage, networking, and containerization technologies; Azure and Kubernetes preferred
• Strong Linux systems and networking fundamentals, with experience troubleshooting complex distributed systems in production
• Expertise with an observability platform; Datadog experience strongly preferred. Experience with Prometheus, Grafana, New Relic, or equivalent platforms is also valuable
• Experience with scripting and operational automation using tools such as Bash, PowerShell, or Python, along with infrastructure-as-code and configuration-management practices
• Experience participating in production on-call rotations, incident response, root cause analysis, and post-incident improvement
• Experience working in Agile/DevOps environments and operating production services using ITSM practices where applicable
• Prior software development experience—or experience investigating application behavior through code, logs, and distributed traces—is a plus

Requirements

• Own and continuously improve how we use Datadog to make reliability visible and actionable across metrics, logs, traces, dashboards, monitors, alerts, and service-level views
• Design, implement, and maintain high-availability, high-throughput, data- and compute-intensive critical systems supporting a growing 24×7 SaaS platform
• Partner with service owners to define and improve reliability through meaningful SLIs, SLOs, error budgets, actionable alerting, and operational-readiness practices
• Participate in and help drive incident management for production events, serving as an incident commander or technical responder as needed
• Coordinate triage, service restoration, escalation, communication, incident documentation, root cause analysis, and completion of corrective actions
• Partner with development teams to investigate issues across the infrastructure and application layers using metrics, logs, distributed traces, and code-level context
• Improve deployment safety and service resilience through automated validation, recovery and rollback capabilities, reliability testing, and analysis of system failure modes
• Partner with other technical leaders to ensure all newly introduced systems are supportable and maintainable by both development and operations
• Provide escalated technical guidance and support to other technology teams throughout the organization
• Provide on-call coverage for production support and other duties as required
• Ensure supported systems and operational activities comply with organizational security, HIPAA, and operating policies
• Identify and eliminate repetitive operational toil using Bash, PowerShell, Python, or Ansible
• Manage infrastructure as code using Terraform/OpenTofu and configuration automation using Ansible

Benefits

• Competitive salary - $110,000-$130,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program