[Hiring] Cloud Support Engineer @Kinetic

Role Description

This role involves managing cloud infrastructure and ensuring high availability and security.

• Owning infrastructure-related helpdesk tickets and getting to root causes quickly.
• Building and maintaining highly available cloud environments using Terraform, Ansible, and automation tools.
• Troubleshooting Azure and AWS components—from VMs and VPNs to firewalls, DNS, and Backup Vaults.
• Helping manage software releases in collaboration with our DevOps team.
• Working across teams to fine-tune cloud configurations, harden security, and boost reliability.
• Driving automation across infrastructure and deployments.
• Keeping us aligned with cloud security standards (ISO27001, PCI-DSS).
• Documenting fixes and processes, updating internal knowledge bases, and improving how we support the business.

Qualifications

• Hands-on experience with Azure and AWS.
• Proven ability to write, manage, and validate infrastructure as code using Terraform.
• Solid Ansible skills.
• Strong working knowledge of cloud networking—virtual networks, VPNs, proxies, firewalls.
• Confidence troubleshooting across Windows, Active Directory, and complex cloud setups.
• A knack for explaining complex tech in simple terms, especially to non-tech teams.
• Experience using ticketing systems (like Jira) and improving support workflows.
• Awareness of cloud security best practices.
• Experience with SQL Server, SMTP, IIS, and CI/CD pipelines.
• Curiosity about AI and a positive, practical attitude toward how it can support and streamline tech operations.

Requirements

• Take ownership without being asked.
• Get a buzz from solving problems that others avoid.
• Think three steps ahead when designing a fix.
• Value simplicity, automation, and security equally.
• Are open to using AI tools to work smarter—not harder.

Benefits

• Salary negotiable depending on experience.
• Annual Bonus.
• Medical, Vision and Dental.
• Wellbeing program.
• 401K.
• 15 Days per year paid time off.