[Hiring] Cloud Operations Engineer @MCCi

Role Description

We are seeking a Cloud Operations Engineer to join the team. While the position supports broader cloud operations responsibilities, its primary focus is Site Reliability Engineering (SRE) for JustFOIA, our SaaS platform used by government agencies to receive, track, and fulfill public records requests. This hands-on role is responsible for improving JustFOIA’s reliability, availability, performance, and operational maturity. The role will use observability, automation, and disciplined incident-management practices to identify problems early, restore service quickly, prevent recurring failures, and reduce repetitive operational work. This position will work closely with the JustFOIA development team while contributing to deployment automation, infrastructure improvements, and the platform’s evolving DevOps practices. The role may also support other MCCi SaaS solutions as the Cloud Operations team’s responsibilities evolve.

The anticipated focus of the position is approximately:

• 70% Site Reliability Engineering: Monitoring, incident response, root cause analysis, reliability improvements, automation, and operational ownership
• 20% DevOps: CI/CD, Infrastructure as Code (IaC), and deployment improvements
• 10% Architecture: Design collaboration, reliability guidance, and scalability recommendations

Qualifications

• Six or more years of overall IT experience.
• Three or more years performing site reliability engineering for production SaaS workloads in a public cloud, with direct responsibility for their availability and performance.
• Demonstrated ownership of the full reliability cycle: instrumenting a service, defining what healthy looks like, responding to incidents, completing root cause analysis, and delivering the engineering work that prevented recurrence.
• Experience supporting customer-facing, business-critical applications.
• Strong troubleshooting, communication, collaboration, and technical documentation skills.
• Experience performing Site Reliability Engineering functions for a SaaS application, including hands-on production experience in each of the following:
• Defining and operating against reliability measures such as SLIs, SLOs, and error budgets
• Building observability for a production service: metrics, centralized logging, distributed tracing, dashboards, and application performance monitoring
• Designing actionable alerting and reducing alert noise
• Leading incident response, root cause analysis, and blameless post-incident reviews, and driving the resulting reliability improvements to completion
• Writing automation that eliminates recurring operational work, in PowerShell, Python, Bash, or a comparable language
• Infrastructure as Code and configuration management
• Operating workloads in Microsoft Azure or another major public cloud

Requirements

• Windows Server and IIS/.NET application support in production
• SQL Server monitoring and performance troubleshooting, on Azure SQL and SQL Server on virtual machines
• CI/CD pipelines and deployment automation
• Performance testing and capacity planning
• Network traffic management, load balancing, web application firewalls, and content delivery
• Backup, replication, failover, disaster recovery, and recovery testing
• Containers and orchestration technologies

Benefits

• We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
• WE ARE APPROACHABLE. Want to talk to a member of management or leadership? Walk up and say hi.
• WE TRUST YOU. We don't have a million rules because we believe you will embrace our Culture Code and make good decisions.
• WE EMBRACE TECHNOLOGY. We love it, sell it, support it, use it, and need it.
• WE DRESS COMFORTABLY. We need you to work hard, not wear a tie.
• WE ARE KIND. Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
• WE ENJOY OUR TEAM. Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.
• WE VIRTUALIZE EVERYTHING. We strive for 100% inclusion of our remote teammates.

Company Description

MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.