[Hiring] Cloud Operations Engineer @11 11 Systems

Role Description

11:11 is looking for an experienced Cloud Operations Engineer L2 to help manage all aspects of 11:11’s cloud compute systems. This position is responsible for the optimization, implementation, and maintaining our organization's cloud-based systems. The Cloud Engineer will be involved with:

• Capacity planning
• Cluster provisioning
• Fleet management
• Alert monitoring
• Escalations

This position will require an individual with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Operations.

Responsibilities:

• Provide complete ownership and accountability of all responsibilities assigned regarding 11:11’s cloud compute systems.
• Responsible for cluster provisioning, alert monitoring, and environmental management.
• Act as an 11:11 escalation engineer for customer problems, including participation in engineering on-call rotation after hours.
• Provide escalation support to Level I Cloud Operations Engineers.
• Manage cluster compute capacity (hosts, CPU/memory, etc.).
• Develop, track, and report KPIs associated with cloud system capacity (CPU, memory, storage, etc.).
• Provide accurate, timely, and professional responses to escalated customer tickets from support to ensure a good customer experience.
• Follow 11:11 Systems best practices for cloud compute systems management.
• Deliver superior customer service while maintaining professional relationships.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures, and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• Additional duties as assigned.

Qualifications

• Bachelor’s degree in technical discipline or an equivalent years of work experience required.
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator.
• VMware VCP or VCAP certified preferred.
• Extensive knowledge and experience using VMware management tools (vCenter, vCloud Director, VMware Configuration Manager, NSX) preferred.
• Experience with backup and DR solutions such as Veeam and Zerto preferred.
• Understanding of cloud-based infrastructure services, such as BaaS, IaaS, and DRaaS.
• Experience working with global data center environments.
• Must be legally eligible to work in the United States without visa sponsorship.

Requirements

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.