[Hiring] Cloud Communications Engineer @DLB Associates

Role Description

The Cloud Communications Engineer is a hands-on role responsible for supporting day-to-day operations across Microsoft Exchange Online and Microsoft 365 collaboration services. This role focuses on operational execution, mail flow management, messaging reliability, and supporting collaboration platforms such as Microsoft Teams to ensure consistent and effective communication across the organization.

• Administer Exchange Online, managing mail flow and message hygiene.
• Support mailbox and group-related functionality.
• Assist with collaboration platform requests.
• Work closely with Cloud Operations (Identity) and Cloud Engineering teams.
• Focus on operational excellence, process consistency, and continuous improvement.
• Key areas of responsibility include:
  • Exchange Online administration (mail flow, transport rules, anti-spam policies, and message tracing).
  • Mailbox and shared mailbox management.
  • Microsoft Teams and collaboration platform support.
  • Operational support within Microsoft 365 environments.
  • Cross-tenant collaboration and identity management.
  • Support for Microsoft Entra Multi-Tenant Organization (MTO) configurations.
  • Cross-tenant user lifecycle management.
  • Design and delivery of entitlement management solutions.
• Receive general direction on day-to-day work and guidance on new initiatives.
• Expected to manage assigned responsibilities independently.
• Collaborate with engineering and operations teams to support ongoing messaging and collaboration needs.

Qualifications

• Strong working knowledge of Microsoft Exchange Online.
• Experience managing mailboxes, shared mailboxes, distribution groups, and messaging-related permissions.
• Familiarity with Microsoft Teams administration.
• Experience with Microsoft Entra cross-tenant collaboration.
• Working knowledge of Microsoft 365 groups.
• Basic understanding of Microsoft Entra ID (Azure AD).
• Ability to troubleshoot and resolve messaging and collaboration issues.
• Experience with email security concepts.
• Ability to support and maintain collaboration environments.
• Strong troubleshooting and analytical skills.
• Ability to communicate effectively with both technical and non-technical users.
• Ability to manage and prioritize multiple requests in a ticket-driven environment.
• Demonstrated willingness to learn and expand into broader Microsoft 365 collaboration services.
• Strong organizational skills and attention to detail.

Requirements

• Up to 5% travel, which may include travel to any or all 50 US states.
• Travel is defined as physically leaving home on behalf of business activities.

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
• Flex spending accounts (FSA).
• Dental and vision plans.
• Comprehensive medical, dental and vision benefits extended to spouse/domestic partner and dependent children up to age 26.
• 401k with company match and self-directed brokerage account option.
• PTO including additional paid time off during the last week of the year.
• Company paid life insurance coverage for employees and their eligible dependents.
• Short and long-term disability, AD&D coverage.
• Professional development opportunities, tuition reimbursement and professional licensing assistance.
• Paid parental leave after one year of employment.