[Hiring] Automation Engineer @ScalableOS

Role Description

The Automation Engineer is responsible for identifying, designing, and implementing automation solutions that streamline internal business processes and enhance the services delivered internally and externally. This role evaluates existing workflows and toolsets, then builds integrations and custom automations to eliminate manual effort, reduce errors, and scale service delivery. The Automation Engineer works closely with internal teams and management to learn how the business operates and find opportunities to improve it through technology.

This role operates at the intersection of IT operations and software development, requiring fluency in Company's core platforms — including ConnectWise, Microsoft 365, Azure and PIA — as well as proficiency in scripting, data tooling, and system integration. The Automation Engineer is expected to maintain thorough documentation of all solutions built and deployed.

Qualifications

• A minimum of an Associate's Degree or 3–5 years of equivalent technical experience in automation, systems integration, or a related IT discipline. MSP experience is strongly preferred.
• Experience in high-volume service environments with exposure to integration platforms, scripting, and business process improvement is a plus.
• Must possess working knowledge of automation design patterns, REST API consumption, and scripting in PowerShell and/or Python.
• Comfortable operating across multiple platforms simultaneously and translating business process requirements into functional technical solutions.
• Experience consuming REST APIs and working with webhooks to trigger and integrate automated workflows is expected.
• Familiarity with version control practices using Git for managing and maintaining script repositories is required.
• Foundational knowledge of low-code and no-code platforms to complement heavier scripting work where appropriate.
• Strong attention to detail and a quality-first mindset are essential.
• Ability to communicate clearly with non-technical stakeholders.
• A collaborative approach and willingness to adapt as tools, priorities, and client environments evolve are core to success in this role.

Requirements

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.

Benefits

• Maintains accurate and up-to-date documentation for all automations and integrations deployed.
• Automation solutions are delivered on schedule, thoroughly tested, and meet the requirements gathered from stakeholders.
• Measurable efficiency gains (e.g., reduced ticket volume, reduced manual effort) are tracked and reported regularly.
• Scripts and automations are reliable in production; failures are identified and resolved quickly with minimal disruption to clients or internal operations.
• Complete all time entries in real-time using correct grammar and punctuation; submit timesheets and ConnectWise entries daily.
• Collaborates effectively with other team members, sharing knowledge and supporting the broader team.
• Communicates clearly with both technical and non-technical stakeholders, including clients, regarding the status and impact of automation work.
• Maintains a positive attitude, professional presentation, and productive communication style that contributes to ADNET's collaborative work environment.
• Complies with all company and departmental policies and procedures.
• Incorporates ADNET core values in the execution of duties.
• Understand and incorporate ITIL principles into ticket classification.
• Maintains progress toward career goals and objectives including furtherment of education and certifications.