Application Support Engineer, Service Reliability Engineering @Ciena
DevOps / Sysadmin
Salary cad 78,500 - 12..
Remote Location
Job Type full-time
Posted 2d ago

[Hiring] Application Support Engineer, Service Reliability Engineering @Ciena

2d ago - Ciena is hiring a remote Application Support Engineer, Service Reliability Engineering. πŸ’Έ Salary: cad 78,500 - 125,500 per year πŸ“Location: Canada

Role Description

  • Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems.
  • Proactively monitor system health using performance metrics and automated tools to detect and address potential issues.
  • Lead incident management efforts during service disruptions, ensuring swift resolution and minimal downtime.
  • Analyze root causes of system failures and implement long-term solutions to enhance system reliability.
  • Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions.
  • Collaborate with development teams to align on reliability goals and integrate best practices into software design and deployment.
  • Maintain comprehensive system documentation to support efficient troubleshooting and knowledge sharing.

Qualifications

  • Proven experience managing and maintaining highly-available systems, including cloud-based infrastructure.
  • Proficiency in programming to automate repetitive tasks and reduce manual effort.
  • Solid understanding of monitoring tools, incident management platforms, and metrics analysis.
  • Deep knowledge of system performance optimization, troubleshooting methodologies, cloud platforms, databases, CI/CD, distributed systems, and security best practices.
  • Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams.
  • Analytical mindset for interpreting data, metrics, and patterns to make informed decisions and predict future issues.
  • Ability to view interconnected systems holistically, anticipating the broader impact of changes and designing for resilience.

Requirements

  • Experience with Salesforce, Oracle, Mulesoft, Oracle Integration Cloud, ServiceNow, and custom-built solutions.
  • Familiarity with cutting-edge technologies and operational practices to drive continuous improvement.
  • Demonstrated ability to thrive in high-pressure situations with a calm, methodical approach to problem-solving.
  • Knowledge of systemic thinking to anticipate interconnected system impacts and design for resilience.
  • Ownership mindset to proactively identify potential problems and areas for improvement before user impact.

Benefits

  • Competitive compensation package.
  • Comprehensive benefits package, including medical, dental, and vision plans.
  • Participation in 401(K) (USA) & DCPP (Canada) with company matching.
  • Employee Stock Purchase Program (ESPP).
  • Employee Assistance Program (EAP).
  • Company-paid holidays, paid sick leave, and vacation time.
  • Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.

Pay Range

  • Canada: $78,500.00 - $125,500.00 CAD
  • Mexico: $493,600.00 - $788,400.00 MXN
  • Brazil: $135,900.00 - $217,100.00 BRL
Before You Apply
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remote Be aware of the location restriction for this remote position: Canada
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Application Support Engineer, Service Reliability Engineering @Ciena
DevOps / Sysadmin
Salary cad 78,500 - 12..
Remote Location
Job Type full-time
Posted 2d ago
Apply for this position
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remote Be aware of the location restriction for this remote position: Canada
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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