[Hiring] UX Writer @Sumsub

Role Description

You'll be a part of a 17-person Product Design team that advocates for intuitive, human-centered solutions across all Sumsub products. Together with the other writer, you’ll play a key role in cultivating a writing culture and making all our products easy to understand and pleasant to use.

You will collaborate with Product Designers, UX Researchers, Product Managers, and Engineering to help them grow the business. Though the team is dedicated to user experience, there is always room for proper rest, memes, and the constant opportunity to share pictures of our fluffy friends to decompress (cats are leading this trend, by the way).

What You Will Be Doing:

• Create and manage in-product content for the B2C and B2B areas you are responsible for.
• Understand business goals and user needs, then plan, develop, and deliver copy that brings the two together.
• Engage with the Design, Research, Product, Engineering, and Legal teams to find well-rounded solutions to the challenges our customers face.
• Prioritize workload to ensure copy for key projects is delivered on time.
• Provide your feedback on design reviews with a content-first mindset.
• Write product tours to communicate UI updates.
• Review and refine existing wording to improve clarity and usability.
• Contribute to the style guide, product glossary, and other team assets to raise the bar for UX across Sumsub.
• Look for opportunities to optimize our processes.
• Help test features before they go live.

Qualifications

• Excellent written and spoken English.
• 3+ years of experience in UX writing or Content Design, ideally within a similar sector.
• A portfolio demonstrating your approach to crafting content: defining problems, iterating on copy, and the tangible impact of your contributions.
• Comfortable managing your own time and handling competing tasks.
• Proficient at using Figma, agile software like Youtrack and Confluence, and familiar with usability testing tools.
• Experienced with AI tools for content creation or ready to explore them and adapt to your work.
• Confident across different audiences and can easily move between specialist B2B tools and consumer-facing experiences.
• Great at working across disciplines, explaining complex ideas simply, and influencing others with sound rationale.
• Knowledge of accessibility principles.

Benefits

• Remote-first, trust-based culture.
• True flexibility with no fixed 9-to-5 schedule.
• Your birthday is a holiday here.
• 10 personal days each year and seven sick days without paperwork.
• Extra time to enjoy Christmas and New Year.
• Work that matters, contributing to a secure, accessible, and inclusive digital world.
• Fair and transparent pay, benchmarked to the market.
• Global work environment with teammates and customers from all over the world.
• Clear goals, open feedback, and personal development plans.
• Team offsites fully covered for collaboration and recharge.
• Access to the tools and hardware you need to do your work well.
• Friendly and open workplace culture.

Company Description

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance.

Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.