[Hiring] UX Researcher @Nadia Care

Role Description

Nadia Care is looking for a contract UX Researcher to lead member discovery research. This role is central to our Q3 2026 strategy. You'll conduct member interviews across a mix of modalities, synthesize findings, and develop personas that will directly inform our product strategies.

• Design and refine a lean interview guide (building on an existing question bank)
• Design and implement a member outreach strategy, including identifying and testing recruitment channels and adapting the approach over time using formats like focus groups or group calls where 1:1 volume falls short
• Conduct member interviews weekly in coordination with our Maternity Navigators and Outreach team
• Identify friction points including login hurdles, platform preferences, and SDOH-related barriers
• Synthesize qualitative findings into clearly defined member personas
• Surface early retention signals and recommend triggers or interventions the product and care teams can act on quickly

Qualifications

• 3+ years of UX or qualitative research experience, ideally in healthcare or another healthcare-adjacent space
• Strong qualitative research skills: comfortable with unstructured conversations and can pull patterns out of messy, real-world data
• Sensitivity to the unique dynamics of member interactions
• Experience coordinating with clinical or care team staff (navigators, case managers, CHWs) to conduct research
• Ability to move fast

Requirements

• This is a part-time contract role (~20 hours/week) for approximately 4 months, with potential to extend
• Fully remote with occasional coordination calls with the product and care teams

Benefits

• Working with us is a chance to build something from the ground up, shape the future of maternal health, and grow with a team that values impact, ownership, and care
• The expected hourly rate for this position starts at $50+/hr, based on relevant and direct experience

Company Description

Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

• Our mission is to improve pregnancy, birth, and the postpartum journey for women and their families
• We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation, and a wide range of other needs
• We leverage technology to support our virtual engagement that allows us to meet all our moms where they are
• We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery, and well into postpartum