[Hiring] UX Operations Specialist @Msccn

Role Description

The UX Operations Specialist supports the day-to-day operational needs of the UX organization, spanning research, design, and analytics functions. This role manages intake, project coordination, workflow tracking, and cross-functional communication to keep UX initiatives progressing on schedule. The Specialist partners with Product, PMO, and Marketing teams to align priorities, maintain project management tooling, and oversee budget and vendor coordination. This is a remote, individual contributor position reporting to the Director of Performance User Experience.

Essential Functions

• UX Operations & Execution
  • Support end-to-end UX workflows across research, design, and analytics.
  • Manage intake, tracking, and coordination of UX work across teams, including timelines, stakeholders, vendors, and resources.
  • Ensure UX work is tracked, updated, and progressing on schedule across projects, flagging risks and dependencies as needed.
  • Facilitate clear communication across teams and stakeholders, including surfacing updates, risks, and dependencies.
  • Maintain and update tools (e.g., Jira) to ensure visibility into UX work, timelines, and status.
  • Support ad hoc research and operational needs as they arise within the UX team.
  • Represent UX teams in key meetings to share ticket and project updates.
• Intake & Project Coordination
  • Ensure UX work is clearly documented and routed appropriately across teams.
  • Partner with stakeholders to clarify requirements and support readiness for execution.
  • Coordinate project kickoffs and ensure alignment across teams.
• Process, Tools & Reporting
  • Maintain and optimize tools (e.g., Jira) and workflows to support UX operations.
  • Support development of standardized templates, documentation, and processes.
  • Help prepare and support team status meetings (e.g., agendas, updates, tracking action items) in partnership with UX leadership.
  • Identify opportunities to improve efficiency and streamline workflows.
• Budget & Vendor Management
  • Lead tracking of UX budgets, including tools, research, and vendor/agency spending.
  • Coordinate with external vendors and partners on invoicing, timelines, deliverables, and onboarding.
  • Help ensure resources are aligned to priorities and utilized effectively.
• Cross-Functional Collaboration
  • Partner with PMO and cross-functional teams to align timelines, dependencies, and delivery plans.
  • Ensure UX work is coordinated within broader program and project plans.
  • Support coordination across multiple initiatives to maintain alignment and progress.

Qualifications

• Bachelor’s degree in business operations, project management, or a related field.
• 2-3 years of experience in operations, program coordination, or UX/project support roles.
• Experience working with cross-functional teams (e.g., Product, Engineering, Marketing).
• Familiarity with UX processes (design, research, testing) and digital/web environments.
• Experience using tools like Jira, Asana, Airtable, or similar to track and manage work.
• Strong organizational skills with the ability to manage multiple priorities and maintain clear workflows.
• Experience coordinating with vendors or external partners is a plus.

Requirements

• Strong written and verbal communication skills, with the ability to clearly document and share.
• Operational Execution & Attention to Detail: Demonstrated ability to build, manage, and maintain trackers, workflows, and reporting tools to support accuracy, follow-through, and day-to-day accountability across UX initiatives.
• Process Improvement & Problem-Solving: Experience identifying workflow bottlenecks and implementing practical process improvements that support team efficiency and timely delivery.
• Stakeholder Communication & Reporting: Ability to clearly communicate status, insights, and risks through summaries, dashboards, and reports to support visibility and informed decision-making.
• Collaboration & Workflow Tools: Proficiency using collaboration and work-management tools (e.g., Jira, Trello, Asana) to track work, support prioritization, and coordinate across cross-functional teams.
• Agile Ways of Working: Experience operating within Agile or iterative delivery environments, with the ability to adapt plans and workflows based on feedback, priorities, and evolving needs.
• Experience & Performance Awareness: Working understanding of how user experience connects to performance outcomes (e.g., conversion rates, engagement, ROI), with the ability to support optimization efforts through data and insights.

Benefits

• Annual Salary: $55,869.00 - $75,427.00
• Remote work opportunity.