[Hiring] UX Designer - AI Experiences @TOPdesk

Role Description

As a UX Designer, you’ll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers and work on AI-powered features to build the next generation of ITSM platform. You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders.

• Rapid prototyping, testing and refinement of new AI-powered concepts and product experiences, such as the creation and governance of AI agents, turning emerging AI capabilities into valuable solutions for real customer problems.
• Responsibility for the entire design process from initial discovery to final delivery.
• Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences.
• Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods.
• Facilitation of collaborative ideation and problem-solving with teammates and stakeholders.
• Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed.
• Validation and refinement of designs through feedback gathering, usability testing, and data analysis.
• Delivery of clear communication and comprehensive handover documentation for seamless developer implementation.
• Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes.
• Contribution to raising UX maturity and improving design processes across the organization.
• Continuous monitoring of emerging trends, tools, and best practices within the UX field.

Qualifications

• 5+ years of professional experience in UX design (medior/senior capacity).
• Bachelor’s degree or vocational qualification in design, HCI, or a related field.
• Hands-on experience designing and shipping AI-powered features or products that are used by real customers.
• Shipped and measured the success of AI-powered feature from a human-centered design perspective.
• Ability to advise other designers on best practices for designing and evaluating AI features, based on learned experience.
• Portfolio includes at least one shipped AI-powered product experience demonstrating role, design decisions, learnings, and impact.
• Skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding.
• Experience working with or contributing to design systems.
• Ability to validate designs through research, usability testing, and feedback.
• Experienced in driving strategic decisions in a product triad.
• Strong collaboration and communication skills, enabling effective work with engineers, product managers, and other designers.
• Proficient in English, ensuring clear communication across teams.
• Passionate about accessibility, inclusivity, and solving complex design challenges.
• Proactive mindset and a drive for continuous improvement.

Requirements

• Fluency in German (business proficiency) is a nice to have, enabling effective collaboration in German-speaking environments.

Benefits

• Permanent employment contract and 30 days of annual vacation.
• Pleasant working atmosphere with flat hierarchies.
• Open working atmosphere in an international environment.
• Flexible working hours within a modern working environment.
• Possibility to work remotely.
• Well-founded onboarding by a buddy.
• Time for individual training opportunities to further develop personal strengths.
• Joint employee events and team building measures.
• Employee subsidy for gym membership.
• Company health measures such as health days or fresh fruit.
• Free drinks (coffee, tea, water).
• Gifts on special occasions, e.g. anniversary.
• Monthly tax-free payment in the form of a Mastercard.
• Possibility of time off (sabbatical).
• Quality time together (table football, table tennis table, massage chair).
• Corporate benefits.
• Vacation bonus.

Additional Information

If you have any questions, your contacts Fabienne Even and Michelle Dhom are available by e-mail or by phone at +49 (0) 63162400-444.

* We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity.