[Hiring] User Researcher II @Renaissance Learning North America

Role Description

Under general supervision, conduct research efforts and develop clear stories from insights that support partner and team alignment on user-focused goals. This includes collaborating with UX designers, product owners, product managers, and engineers to discover opportunities for future products and validate designs for product optimization.

In this role as a UX Researcher II, you will be responsible for:

• Designing, planning, and executing end-to-end research studies using appropriate qualitative and quantitative methodologies with guidance from senior team members.
• Conducting and synthesizing research projects including user interviews, usability testing sessions, surveys, card sorting, and contributing to A/B testing initiatives.
• Synthesizing research findings into clear, actionable insights and presenting recommendations to cross-functional teams with a compelling, influential story.
• Analyzing insights from research sessions to identify key opportunities and user needs.
• Working collaboratively and communicating effectively with peers and managers.
• Monitoring and analyzing user behavior metrics and usability benchmarks with support from senior researchers.
• Supporting the evaluation and optimization of research methodologies to improve quality and efficiency of insights.
• Assisting with research operations including participant recruitment, scheduling, and research repository maintenance.

Qualifications

• Degree in Human-Computer Interaction, Anthropology, Social Science, Design Research, Psychology, Cognitive Science or related field.
• 3-5 years of experience in UX Research or equivalent combination of education and experience.
• Proficiency in qualitative research methods including interviews, contextual inquiry and observational studies.
• Working knowledge of quantitative research methods including survey design and basic statistical analysis.
• Familiarity with mixed-methods research approaches.
• Experience with evaluative research including usability testing and heuristic evaluation.
• Exposure to generative and exploratory research techniques.
• Ability to execute research protocols and discussion guides.
• Experience with participant recruitment and screening.
• Understanding of research ethics and informed consent practices.
• Experience conducting research with diverse user groups.

Requirements

• Portfolio showcasing research projects, methodologies applied, and measurable impact on product outcomes.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• Health Savings and Flexible Spending Accounts.
• 401(k) and Roth 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program.
• Tuition Reimbursement.
• Life & Disability Insurance.
• Well-being and Employee Assistance Programs.