[Hiring] Swag Design Lead @Stadium

Role Description

The Swag Design Team Lead will own both the creative quality and operational performance of the Stadium Swag Design team. The design team is committed to blending creativity with operational excellence for our customers. Our goal is to cultivate a deep understanding of client brands and turn their ideas into tangible swag mockup collections through thoughtful, on-brand design and seamless project management. As Team Lead, you set the standard for how that gets done.

In this role, you'll:

• Develop a comprehensive command of our platform, tools, and design processes.
• Lead a team of designers and coordinators.
• Establish the systems that keep the team running smoothly.
• Serve as the creative and operational anchor for everything the team delivers.
• Diagnose areas for improvement and introduce more automation.
• Coach your team to a higher standard of output, efficiency, and accountability.
• Collaborate across functions — including Sales, Customer Success, Uploaders, and Vendors.
• Represent the team's capabilities and performance to leadership.

Qualifications

• 3+ years of experience working in the promotional products industry.
• Strong design background with 4+ years in graphic, product, or fashion design.
• Proficiency in Adobe Creative Suite (Illustrator, Photoshop).
• 2+ years of experience leading or directly managing a creative or operations team.
• Demonstrated experience stepping into a team that needed structure or operational improvement.
• An automation-first mindset with a track record of implementing tools or systems.
• Experience with project management and workflow tools (e.g. Clickup, Notion, Airtable).
• Customer-facing experience with the ability to communicate design concepts clearly.
• Excellent communication skills and strong attention to detail.
• Familiarity with print-on-demand platforms such as Printful, Fulfill Engine, or similar is a major bonus.
• English fluency (additional languages a plus).

Requirements

• Own the end-to-end quality of all design outputs.
• Act as a creative and strategic partner to customers and internal teams.
• Oversee the swag design process from intake through delivery.
• Audit team workflows end-to-end and identify bottlenecks.
• Continuously improve, automate, and streamline design workflows and processes.
• Build and document repeatable SOPs for the team's most common tasks.
• Guide customers through design decisions and communicate directly with clients.
• Stay current with industry trends, design best practices, and emerging automation technologies.
• Own KPIs for team throughput, turnaround time, revision rates, and client satisfaction.
• Collaborate closely with cross-functional teams.

Benefits

• Fantastic company culture focused around recognizing and leveraging individual strengths.
• Career mobility and opportunities to work across areas of the company.
• Remote-first work environment with frequent Zoom company events.
• Competitive salary and generous PTO.
• Final compensation based on skills, qualifications, experience, and location.