[Hiring] Staff Design Engineer @Invoca

Role Description

You will be joining a strong, high performing AI native design team organized into three pillars: Platform, Intelligence & Analytics, and Conversational Agentic Experiences (Voice & SMS). As a Staff Design Engineer, you’ll work horizontally across all three pillars to define and build the next generation of Invoca experiences. You’ll concept, prototype, and build—from early ideas to production experiences—using design, code, AI, and emerging technologies as creative tools.

This role has two areas of ownership:

• Define AI experience paradigms: Shape how customers and partners interact across our product areas, including agents, conversational intelligence experiences, copilots, and emerging interaction models. Explore new technologies and protocols, including A2UI, and translate them into experiences that are useful, intuitive, and trustworthy.
• Define and execute horizontal user journeys: Own high-impact experiences that span our product pillars and directly influence adoption, new logo activation, and engagement—including onboarding, evaluation experiences, billing, and other critical customer journeys.

This is as much a strategy role as it is an execution role. You’ll partner as a peer with Product and Engineering to directly influence how customers discover, adopt, understand, and get value from Invoca. You’ll also partner closely with your peers within the design team and the Head of Product Design to create abstractions and patterns that other designers and engineers can build upon. You’ll bring a high bar for craft while contributing to our evolving design systems and libraries. You’ll know when to leverage existing patterns, when to extend them, and when to create something entirely new.

Qualifications

• Product thinking: You connect design and technology decisions to customer outcomes and business impact.
• Craft: You have a high bar for interaction, visual design, and implementation quality, with a portfolio that demonstrates it.
• Systems thinking: You naturally look for patterns, abstractions, and opportunities to make good solutions scalable.
• AI fluency: You actively experiment with AI and have experience working with agentic workflows and emerging interaction models.
• High agency: You navigate ambiguity, create clarity, and move work forward without waiting for direction.
• Team impact: You think beyond your own work and proactively raise the capabilities, quality, and craft of the people around you.
• Collaboration: You communicate clearly and work effectively across Product, Design, and Engineering.

Requirements

• 8+ years of experience across product design, design engineering, frontend engineering, or a related discipline.
• Strong understanding of responsive design, accessibility, performance, and frontend architecture demonstrated through a design portfolio or GitHub link or similar tools.
• Experience designing AI-powered or AI-native products, particularly agents, conversational interfaces, or intelligent workflows ideally with agentic development tools to accelerate product delivery.
• Significant experience designing and shipping production web applications.
• Experience supporting or evolving design systems, component architectures, and reusable patterns.

Preferred Qualifications

• Knowledge of modern frontend technologies such as React, TypeScript, JavaScript, HTML, and CSS.
• Experience with complex enterprise, data-rich, analytics, or workflow products.
• Experience with animation, advanced interaction and data visualization.
• Experience establishing Design Technologist or Design Engineering practices.
• Experience with A/B testing and accessibility.

Benefits

• Health & Wellbeing: Day-One Health Benefits – Medical, dental, and vision coverage begins on your first day of employment for U.S.-based teammates.
• Mental Wellbeing – Access to mental wellbeing support and an Employee Assistance Program (EAP).
• Wellness Subsidy – Reimbursement that can be applied toward gym memberships, fitness classes, and more.
• Time Away: Flexible Time Off – Our flexible paid time off policy gives you the flexibility to recharge and take time away when you need it.
• Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break.
• Paid Family Leave – Up to 12 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Growth & Career: Enterprise-Grade AI Tools – Access to industry-leading enterprise AI tools.
• Professional Development – Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other professional development opportunities.
• Financial Benefits: 401(k) – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Recognition & Community: Recognition Programs – We celebrate great work through company-wide and team recognition programs.
• InVacation (Sabbatical) – As a thank-you to our long-term team members, we offer a sabbatical after seven years of service.