[Hiring] Sr. UX Designer @Coupa Software

Role Description

The Impact of a Sr. UX Designer at Coupa:

• This pillar underpins the Supplier Grow and Transact experiences, providing the shared platform, systems, and workflows that connect suppliers to the full Coupa ecosystem.
• You will design the core experiences that every supplier relies on, from onboarding and identity to profile management and navigation across Coupa products.
• Your work will ensure suppliers can move seamlessly between Grow, Transact, and other Coupa offerings, without friction or duplication, regardless of where they are in their business journey.
• A key focus of this role is establishing the Coupa Supplier Portal (CPS) as the single source of truth for suppliers.
• You will help consolidate fragmented experiences into a cohesive, AI-powered network portal that gives suppliers clear access to all of Coupa.

What You'll Do:

• Own the Journey: Design and improve key growth surfaces like landing pages, onboarding, pricing, checkout, and upgrade flows.
• Connect the Experience: Make the end-to-end journey feel seamless across marketing and in-product touchpoints.
• Lead GTM Design: Support go-to-market efforts across the website, lifecycle (email, in-app), and feature launches.
• Drive Experimentation: Work with Product and Growth to shape hypotheses, run A/B tests, and iterate based on what you learn.
• Prototype to Learn: Quickly bring ideas to life to test, validate, and move faster with more confidence.
• Improve Conversion: Use data and research to spot friction, refine flows, and move key metrics.
• Raise the Bar: Push the quality of visual, interaction, and motion design across everything you touch.

Qualifications

• 5+ years of Product-Led Growth Experience: You understand how funnels, conversion, and experimentation actually play out in real products and drive business impact.
• Journey Thinking: You naturally think in flows and systems, with a focus on time to first value.
• Narrative Instinct: You can simplify complex ideas and carry a clear narrative across different touchpoints.
• High Craft: You care about the details and it shows in your visual and interaction design work. You have experience with brand and product packaging.
• Comfort with Experimentation: You’ve worked on A/B tests and know how to design for iteration, not perfection.
• Fast Prototyping: Skilled at bringing ideas to life quickly with modern design tools.
• Data-Aware: You use data and research to guide decisions, without getting stuck in it.
• Easy to Work With: You collaborate well with Product, Marketing, and Engineering and can adapt as things change.

Requirements

• First 3 Months: You build a deep understanding of our users, funnel, and growth levers. You identify friction points and begin shaping early experiments. You establish trust with cross-functional partners and start contributing to meaningful improvements in key flows.
• By 6 Months: You are driving multiple experiments end-to-end, with clear hypotheses and measurable outcomes. You’ve improved critical conversion points (e.g., onboarding, pricing, checkout) and delivered cohesive GTM experiences that connect marketing and product more seamlessly.
• By 12 Months: You are a key driver of growth strategy through design. The experiences you’ve shaped measurably improve activation, conversion, and retention. You’ve helped establish a more unified journey across all touchpoints and raised the bar for how design contributes to business impact.

Benefits

• Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.
• Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.