[Hiring] Senior UX Researcher @Bask Health

Role Description

We're looking for a Senior UX Researcher, Patient & Provider Experience to lead research that helps Bask Health better understand the needs, behaviors, and challenges of patients and healthcare providers using our platform.

• Lead end-to-end UX research for patient-facing and provider-facing experiences across Bask Health.
• Develop research plans that address product questions, user needs, and business objectives.
• Conduct qualitative interviews with patients, providers, and other authorized research participants.
• Plan and execute moderated and unmoderated usability studies.
• Evaluate patient onboarding, intake questionnaires, and multi-step digital workflows.
• Research provider experiences involving clinical and administrative platform tools.
• Conduct concept testing to evaluate proposed product features and interaction patterns.
• Develop surveys and structured feedback methods to understand user needs.
• Use observational research to identify workflow inefficiencies and usability problems.
• Analyze qualitative findings to identify patterns, motivations, and unmet needs.
• Incorporate quantitative product data where appropriate to strengthen research conclusions.
• Develop research questions, hypotheses, and study objectives in collaboration with product teams.
• Recruit and screen appropriate research participants using approved processes.
• Create interview guides, usability tasks, and research discussion materials.
• Evaluate navigation, terminology, comprehension, and task completion across digital experiences.
• Identify sources of confusion, unnecessary friction, and workflow abandonment.
• Research how patients understand instructions, status updates, and next steps.
• Study how providers interact with platform tools during approved operational workflows.
• Develop journey maps, research summaries, and evidence-based opportunity assessments.
• Present findings and recommendations to product managers, designers, engineers, and leadership.
• Collaborate with product designers to validate concepts and improve proposed solutions.
• Work with content designers to evaluate language comprehension and information clarity.
• Partner with product managers to prioritize research opportunities.
• Support iterative testing throughout product development and after feature launches.
• Help establish research standards, documentation practices, and reusable study templates.
• Maintain organized research findings and make insights accessible to relevant teams.
• Ensure research activities respect participant privacy, consent, and appropriate data-handling requirements.
• Independently own complex research initiatives from planning through synthesis and actionable recommendations.

Qualifications

• 5+ years of professional experience in UX research, user research, product research, human-computer interaction, or a closely related field.
• Experience independently leading end-to-end research projects for digital products.
• Strong portfolio or case studies demonstrating research methodology, findings, and product impact.
• Strong understanding of qualitative research methods.
• Experience conducting moderated user interviews and usability testing.
• Familiarity with quantitative research methods and survey design.
• Ability to select appropriate research methods based on product questions.
• Experience developing research plans, hypotheses, and study objectives.
• Experience recruiting and screening research participants.
• Strong understanding of research ethics and participant consent.
• Experience synthesizing qualitative findings into actionable insights.
• Ability to identify behavioral patterns, usability problems, and unmet user needs.
• Familiarity with user-centered design and product development processes.
• Experience collaborating closely with product designers and product managers.
• Ability to communicate research findings clearly to technical and nontechnical stakeholders.
• Experience presenting evidence-based recommendations to product teams.
• Familiarity with usability metrics and task-based evaluation.
• Experience working with surveys, interviews, and observational research.
• Ability to evaluate complex workflows and multi-step user journeys.
• Understanding of information architecture and interaction design principles.
• Experience organizing and documenting research findings.
• Ability to balance research rigor with practical product development timelines.
• Strong analytical thinking and attention to detail.
• Excellent written and verbal communication skills.
• Ability to independently manage multiple research priorities and deliver meaningful results.

Nice to Have

• Experience conducting UX research for healthcare or telehealth products.
• Familiarity with patient-facing digital healthcare experiences.
• Experience researching provider workflows or clinical software.
• Understanding of digital patient intake and onboarding processes.
• Experience conducting research involving sensitive or personal information.
• Familiarity with HIPAA and healthcare-related privacy considerations.
• Experience working with clinicians, pharmacists, or healthcare operations stakeholders.
• Understanding of health literacy and patient comprehension challenges.
• Experience evaluating complex forms and questionnaires.
• Familiarity with accessibility research and inclusive study practices.
• Experience combining qualitative research with product analytics.
• Familiarity with tools such as UserTesting, Maze, Dovetail, Lookback, or comparable research platforms.
• Experience using Figma prototypes during usability studies.
• Understanding of mixed-methods research approaches.
• Experience conducting longitudinal research or diary studies.
• Familiarity with journey mapping and service blueprinting.
• Experience working with multi-tenant or white-label SaaS platforms.
• Understanding of patient-provider communication workflows.
• Experience evaluating AI-assisted healthcare product experiences.
• Experience developing scalable research operations and insight repositories.