[Hiring] (Senior) UX Researcher @Kaufland e-commerce

Role Description

Your tasks - this is what awaits you in detail:

• You plan and run research across the full spectrum, from foundational studies that shape immediate product decisions to strategic work that influences our long-term user experience vision and goals.
• You work closely with product managers, product designers and engineers across several product areas and get involved early, while problems are still being defined.
• You own your projects end to end: scoping the question, choosing the method, running the study and turning findings into a clear recommendation.
• You combine qualitative and quantitative methods (user interviews, usability testing, surveys, unmoderated testing, behavioural and market data) and triangulate them instead of relying on a single source.
• You use AI in your daily research work and help shape how our team applies it.
• You contribute to our research repository and make insights reusable, so teams can build on what we already know.
• You benchmark competitors and triangulate those findings with primary customer research to show where our real opportunities are.
• You run workshops, find formats that make insights travel and follow through until your findings have influenced a decision.

Qualifications

• You speak German at native or near-native level and English fluently, as the majority of our customer and seller interviews are conducted in German.
• You have several years of experience in qualitative and quantitative user research, in-depth expertise in UX methods and a comprehensive understanding of customer-centric agile product development.
• You are strong in either qualitative or quantitative research and actively building the other, with a good understanding of statistical methods and analytical thinking.
• You know how to conduct research at the different stages of the product development process (generative setting, solution validation or end-to-end).
• You are proactive, enjoy taking ownership of your topics and feel confident presenting your findings and recommendations to stakeholders at all levels.
• You are pragmatic in how you scope your work, balancing speed and depth for the decision at hand, and you already use AI tools in your own practice.
• You enjoy working in a small, close-knit team where people share work early, support each other and learn from one another.

Benefits

• Create your own work-life balance: You have the flexibility to choose between working remotely (within Germany) or from one of our locations in Cologne, Darmstadt, Düsseldorf, or in Berlin!
• Urban Sports Club and RSG Group Fitness Studios: Get top deals for fitness, swimming, yoga and more.
• Mental Well-Being: We support you on your well-being journey with special offerings such as Instahelp, the digital platform for online psychological counseling.
• Vacation & Sabbatical: Enjoy 30 days of vacation per year and the opportunity to take a sabbatical once you have been part of the team for a certain period!
• Option for Pluxee restaurant vouchers: Buy Pluxee vouchers through us and benefit from tax-advantaged meal allowances!
• ‘Deutschlandticket’: We subsidize your train season ticket for more mobility.
• Employee Discount: You will receive a monthly coupon for Kaufland.de.
• Free choice of operating system: MacOS or Ubuntu Linux, it's up to you.
• Boost your growth: Benefit from our online language learning programs, diverse in-house training, and our automated 360-degree feedback. We cover the costs for relevant conferences, training opportunities, and approved team workshops to strengthen personal interactions.