[Hiring] Senior UX Researcher @ICF

Role Description

We seek a talented User Experience Researcher to join a growing team of designers, researchers, and writers supporting clients in federal government. Through our work building and modernizing enterprise software applications, you will have the opportunity to design products that are simple, intuitive, and satisfying that ultimately help the federal government work better and deliver better services.

As a UX Researcher, you have a pivotal role in understanding and advocating for end users while collaborating with stakeholders and cross-functional partners to optimize product prototypes, validate product and design decisions, and deliver high quality experiences. You will be responsible for:

• Conducting quantitative and qualitative research
• Synthesizing secondary research
• Translating insights into powerful stories
• Distilling findings into actionable insights
• Advocating for customer and user needs
• Collaborating on product designs and validating them with users

This position will be embedded in one of our projects in the federal healthcare IT industry, such as the US Department of Health and Human Services and the Centers for Medicare and Medicaid Services.

Qualifications

• Bachelor's degree
• 5+ years of professional UX research experience
• Able to provide 1 or more case studies demonstrating your research process and deliverables
• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
• Candidate must have resided in the US 3 of the last 5 years
• Candidate must be eligible for Federal public trust

Requirements

• Master’s degree in psychology, human computer interaction, human factors, or related field (preferred)
• 10+ years of overall professional experience preferred
• Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred
• Experience in federal contracting or healthcare IT preferred
• Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services

Benefits

• Complete tasks effectively and on schedule as part of a broader development team
• Participate in an Agile process to learn quickly and iterate on your project's user experience
• Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts
• Understanding of usability and accessibility including heuristic and expert methods
• Strong research skills in at least one branch of research such as qualitative, quantitative, and design-based methods
• Demonstrate excellent written, visual, and verbal communication
• Ability to work successfully with a cross-functional, diverse, and distributed remote development team

Company Description

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

• We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive
• We are an equal opportunity employer
• Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals
• Reasonable Accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs