[Hiring] Senior User Experience Researcher @FIS

Role Description

As a Senior User Experience Researcher, you will play a pivotal role in shaping our product direction and user-centered design. If you're a collaborative, curious, and detail-oriented researcher, we want you to join our dynamic, fast-paced team.

• Lead High-Impact Research: Define, plan, and execute mixed-method research (qualitative and quantitative) to shape product strategies across banking and fintech products.
• Collaborate Cross-Functionally: Partner closely with product, design, engineering, and other teams from the early stages of ideation to product launch, ensuring that research insights drive innovative and user-centered solutions.
• Workshop & Facilitate: Lead design workshops, sprints, and collaborative planning processes to align stakeholders and build empathy across the organization, ensuring that roadmaps incorporate key user pain points and opportunities.
• Drive Actionable Insights: Analyze and communicate data through storytelling, creating compelling presentations that inform decision-making at all levels, from tactical improvements to strategic business directions.
• Influence Product Strategy: Continuously refine the product experience by bringing new research insights into the product development cycle, making a measurable impact on business and user outcomes.

Qualifications

• 5+ years of experience conducting end-to-end UX research, including usability testing, surveys, ethnographic studies, and concept testing.
• Experience in both qualitative and quantitative research methods.
• Strong communication skills to translate research findings into clear, actionable insights.
• Proven ability to work closely with cross-functional teams (design, product management, and engineering).
• Strong storytelling and facilitation skills to bring data to life.
• Proactive mindset with the ability to manage multiple research projects independently.

Requirements

• Bachelor’s degree in Human-Computer Interaction, Psychology, Anthropology, Cognitive Science, or a related field; a master’s degree is a plus.
• Experience in the tech or fintech sectors (e.g., banking, SaaS, mobile products) is highly desirable.
• Familiarity with data visualization tools, advanced analytics platforms, or global research practices is a plus.

Benefits

• Impactful Work: Shape the future of digital banking experiences.
• Growth Opportunities: Continued learning, development, and leadership opportunities.
• Competitive Benefits: Comprehensive health plans, 401(k), and more.