[Hiring] Senior Product Designer, Funnel Conversion @ezCater

Role Description

As Senior Product Designer on the Funnel Conversion pod, you'll own the experience that turns intent into a completed order: helping customers build the order they need from a menu, and giving them an intuitive, frictionless checkout to complete it. This is one of the highest-leverage surfaces at ezCater and every improvement in how people browse, build, and check out compounds directly into GMV and conversion. You'll partner closely with Product, Engineering, Data, and Research to find and remove friction across the full path from menu to confirmed order, for both individual and group orders.

• Own the menu-to-checkout journey end to end, designing across menu browsing, item selection, cart, checkout, group ordering, and account sign up/in.
• Partner with Product and Analytics on experimentation, defining hypotheses, designing tests, and interpreting results.
• Design for the complexity of group ordering alongside single-order checkout.
• Raise the bar on interaction, systems, and visual design as you craft user flows, wireframes, high-fidelity mockups, and prototypes.
• Facilitate alignment across disciplines, running workshops, critiques, and working sessions.
• Use AI-powered tools to move faster across the design process.

Qualifications

• 5+ years of experience as a product designer, UX designer, interaction designer, or similar role, with accompanying experience in visual/graphic design.
• Comfort designing systems, not just screens.
• Demonstrated ability to independently identify opportunities and influence product direction.
• A track record of shaping what teams work on, not just how it looks.
• A positive attitude and the ability to provide clear, constructive feedback.
• Proficiency with the Figma suite, Claude design, and prototyping tools.
• Experience designing with and contributing to a robust design system.
• A detailed portfolio that showcases strong storytelling and communication skills.
• Well-developed collaboration and facilitation skills.
• A sharp mind, a soft heart, and a large funny bone.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events, when applicable.

Requirements

• Experience designing checkout, cart, or payment flows specifically, including handling error states, payment failures, or fraud-related friction.
• Experience designing group ordering, multi-participant, or collaborative purchasing experiences.
• Experience in the restaurant, catering, delivery, or gig space.
• Experience with service design, journey mapping, or complex operational workflows.
• Experience working in experimentation-heavy environments (e.g., A/B testing).
• Familiarity with approaches like Jobs To Be Done, systems thinking, or other frameworks.

Benefits

• Market competitive salary.
• Stock options.
• 12 paid holidays.
• Flexible PTO.
• 401K with ezCater match.
• Health/dental/FSA.
• Long-term disability insurance.
• Mental health and family planning resources.
• Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both.
• A tremendous amount of responsibility and autonomy.
• Wicked awesome co-workers.
• Employee meal program.
• Many more goodies when you’re in our office.