[Hiring] Senior Product Designer @Headway

Role Description

One of the most overwhelming parts of finding a therapist comes after you've already shared what you're looking for: asking "which one of these qualified providers is actually right for me?" and deciding who to dive deeper with.

You'll design the search results page and the provider cards on it:

• How results are tiered
• What a card says and in what order
• How we explain why this person was picked for you
• What happens when there are only two options instead of forty

You'll work inside the Patient Onboarding pod with:

• A Staff Product Designer
• A PM
• An engineering manager
• A researcher

You'll closely collaborate with the team that computes provider relevance. The work is fast and it is measured. This pod runs live experiments continuously, so you'll see patients respond to your decisions in days. You'll be expected to:

• Iterate on a shipped surface for weeks at a time
• Hold a high craft bar while doing it

Our design team works AI-first. Designers use Claude Code and Cursor to prototype, ideate, and ship improvements to our codebase. We want designers who already work this way and treat AI as a primary part of their practice.

Qualifications

• 5-8 years of experience designing consumer products, with end-to-end ownership of a live surface people use every day
• Portfolio shows mature, shipped craft on something dense and information-heavy
• Experience iterating on a conversion-critical surface over months
• Comfortable with numbers and skeptical of them
• Ability to express opinions about what to remove
• Experience partnering with PM and engineering as peers
• AI tools are already part of how you work
• Experience with marketplaces, search, discovery surfaces, or healthcare is a bonus

Requirements

• Own design for the patient search results experience: results tiering, provider cards, match explanations, filters and sort, and the sparse and empty states
• Design and run sustained experiments on a conversion-critical surface
• Shape how a provider's style and experience get expressed to a patient
• Bring a point of view on what search results should become
• Work directly with research and data to understand patient hesitations
• Raise the craft bar on one of Headway's highest-traffic patient surfaces
• Prototype in code and AI tools

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year and a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development