[Hiring] Senior Product Designer @FranConnect, LLC

Role Description

As a Product Designer at FranConnect, you will:

• Design features and workflows for complex, data-rich B2B SaaS products.
• Integrate AI across discovery, prototyping, and delivery to accelerate iteration and scale impact across squads.
• Partner with Product Managers to translate requirements into intuitive UX solutions.
• Contribute to improving consistency across products by applying shared patterns and standards.
• Support the evolution of the design system through contributions and feedback.
• Conduct research using product analytics (e.g., Pendo) and customer feedback.
• Collaborate with Engineering teams, including offshore partners in India, to deliver high-quality designs.
• Present design work and rationale to product leadership and customers.

Qualifications

• 5-8 years of product design experience.
• B2B SaaS experience is required (please do not apply if you are missing this experience).
• Demonstrated experience applying AI tools to the design process and building/scaling a design system that unifies experience across a multi-product platform to enable squads to effectively execute.
• Experience designing complex workflows or operations-focused software.
• Portfolio demonstrating strong UX fundamentals and problem-solving skills.
• Ability to work independently with guidance and feedback from senior designers.
• Strong communication and collaboration skills.
• Experience working with offshore engineering teams in India is a major plus.
• Comfortable navigating ambiguity, demonstrating a positive approach to change with the ability to adapt and remain effective in evolving environments.

Requirements

• B2B SaaS experience is required.
• Experience working with offshore engineering teams in India is a major plus.

Company Description

FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia, and Canada.