[Hiring] Senior Motion Designer @Customer.io

Role Description

Hi, my name is Justin, Head of Brand Studio at Customer.io, and I'm looking for a Senior Motion Designer to join our small, close-knit creative team. Brand Studio is the creative engine behind how Customer.io shows up in the world, from product launches and campaigns to the website and live events. We're a team that moves fast, cares deeply about craft, and operates at the intersection of strategy and production.

This is a net-new role. We already have strong static design and web capability. What we need is someone who can tell our stories with movement. You'll own motion execution across our biggest brand moments:

• Product launch videos
• Website animations
• AI-assisted video content
• Promotional pieces animating typography, brand graphics, and sound design execution

You'll work closely with our Brand Designers, Product Designers, and Marketers to translate launches and campaigns into dynamic visual content that feels unmistakably Customer.io.

If you lead with motion storytelling, use AI tools as a genuine part of your production workflow, and want your work to be front and center on a brand people love, this role is for you.

Qualifications

• 3+ years of hands-on motion design experience, ideally at a B2B SaaS or tech company (in-house or agency)
• A portfolio that demonstrates range: animated brand content, product launch videos, typography-forward motion, website animation, motion graphics
• Expert proficiency in After Effects and Premiere Pro; familiarity with Cinema 4D or Blender is a plus
• Figma fluency for collaborating on design assets and operating within a brand system
• Real working experience with AI video and image generation tools as part of your actual production workflow
• Sound design sensibility: you understand how audio shapes motion and can work with or direct it

Requirements

• Own motion execution for product launches: animated videos, promotional content, and brand storytelling pieces
• Create website animations and interactive motion elements in close collaboration with our Senior Web Engineer
• Develop animated assets for digital and out-of-home advertising, from display and social ads to large-format campaign moments
• Lead our AI video capability from the ground up, evaluating tools, establishing workflows, and producing content that raises the bar on speed and quality
• Build and maintain a library of motion templates and reusable animation assets
• Translate briefs from Product Marketing and Demand Generation into motion-first creative concepts, executed end-to-end
• Support branded motion for events and conferences: signage loops, intro sequences, and promotional clips
• Occasionally support on-site shoots and event coverage

Benefits

• Starting salary for this role is $118k - $142k USD, depending on experience and subject to market-rate adjustment
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget
• More benefits available

Company Description

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.