[Hiring] Senior Director, Product Design @HighLevel

Role Description

We are seeking a Senior Director, Product Design to lead design strategy, execution, design-system adoption and craft quality across one of HighLevel's most strategic product portfolios. This leader will shape how agencies, entrepreneurs and SMBs acquire customers, launch businesses, manage clients, sell products and services, automate work and measure outcomes. This is a senior design leadership role for someone who can operate across a broad, highly integrated platform while raising the bar on the details that make products feel exceptional.

The ideal candidate has:

• Superb visual craft skills
• World-class interaction and product design instincts
• Strong systems thinking
• The ability to teach those standards to managers and individual contributors

You will partner closely with:

• Product
• Engineering
• Data
• Marketing
• Sales
• Customer Success
• Executive leadership

Your responsibilities will include:

• Evolving HighLevel's bespoke design system and accelerating its adoption
• Ensuring teams can move faster, ship with greater consistency and deliver higher-quality experiences at scale

Qualifications

• 10+ years of experience in product design, UX or related product experience disciplines, including 5+ years leading design teams
• Proven experience leading design across large, complex B2B SaaS, platform or multi-product ecosystems
• Superb visual craft skills and world-class interaction and product design instincts
• Demonstrated experience building, evolving or accelerating adoption of a design system across multiple product teams
• Strong portfolio of work showing product strategy, systems thinking, design craft, measurable customer impact and business outcomes
• Deep experience with complex workflows, information architecture, interaction design, design systems, research and experimentation
• Strong product and business acumen, with fluency in metrics such as activation, adoption, conversion, retention, expansion, churn, LTV and customer ROI
• Strong executive communication, storytelling and stakeholder management skills

Requirements

• Proven ability to hire excellent designers, elevate existing talent and performance manage team members who need additional support
• Experience partnering with Product, Engineering and Data leadership to define strategy, priorities, roadmaps and success measures
• Comfort operating in fast-paced, ambiguous environments with distributed teams and high ownership expectations

Benefits

• Competitive compensation
• Benefits and flexibility

Company Description

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership.

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support.