[Hiring] Senior Conversation and Content Design Program Manager @Banner Health

Role Description

This person will be within our Design group, within our Digital Business, within Information Technology, so your skills and experience will benefit our digital product team, plus you will have the opportunity to support A.I. and Analytics, Plans and Networks, Marketing, and other initiatives.

In this position you will:

• Understand the needs of the people we serve and our objectives to inform design of conversations that build trust with health care consumers, patients, providers, and clinicians.
• Advance our mission of making health care easier so life can be better.
• Standardize and iterate content and conversation design practices and standards.
• Work alongside designers to ideate, write, and test custom digital experiences and configured platforms.
• Wield A.I. to accelerate and amplify creativity, inclusion, and clarity of our products.

Hybrid Monday - Friday 8am - 4pm Arizona Time. This can be a remote position if you live in the following state(s) only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NY, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, WY.

Qualifications

• Bachelor's degree in a related field or equivalent level of experience and education.
• 4+ years of experience in Content Design.
• 2+ years of experience leading Content Design.
• 2+ years designing content using A.I.
• Demonstrated storytelling and influencing skills.
• Ability to problem-solve and work independently.
• Experience with design of A.I. enabled experiences (i.e., Large Language Models).
• Experience using Behavior Design to create triggers and calls to action that drive increased engagement and outcomes.
• Knowledge of A.I. sufficient to use it during content design, aligned to methodologies such as the Double Diamond, Agile, and Scrum.

Requirements

• Demonstrated portfolio with experience engaging across the double diamond process, from discovery of needs through ideation and into creation, delivery, and testing for continuous improvement.
• Experience using analytics and other data to inform refinement of interactions for continuous improvement.
• Experience with usability and Accessibility testing of content and conversational experiences.
• Experience in competitor research to identify value propositions and content maximization.
• Coordination of selection and management of content-related vendors, contracts, and invoicing.

Benefits

• Stimulating and rewarding careers in a wide array of disciplines.
• Opportunities to contribute to award-winning patient care.

Company Description

Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work® Certification™. Apply today to build your career.