[Hiring] Retention Designer @Simplistic

Role Description

This remote job is targeting candidates for our South America Office. Simplistic is looking for a Retention Designer to be a key member of our high-growth Retention Team. Unlike our core site design team, the Retention Designer focuses exclusively on the post-purchase customer journey and lifecycle marketing. You will own all facets of email and retention design, including:

• Content strategy
• Visual hierarchy
• High-conversion interaction design

We are looking for a specialist who understands that email design is a balance of art and performance. You must have a sharp attention to detail, a strong work ethic, and the ability to iterate quickly based on data and feedback while meeting tight agency deadlines.

Qualifications

• 3+ years in graphic design with at least 2+ years specifically focused on designing marketing emails for e-commerce/DTC brands
• Strong portfolio showcasing conversion-focused email and lifecycle work
• Experience with Klaviyo or similar ESP (Email Service Provider) platforms
• Proficiency with Cloud-based Design tools like Figma
• Advanced understanding of email design best practices
• Experience with Shopify/Shopify Plus
• Ability to manage multiple brands and projects simultaneously while meeting deadlines
• Strong communication skills and ability to collaborate cross-functionally

Requirements

• Ideate and design high-performing email campaigns and automated flows (welcome series, abandoned cart, etc.) that align with client brand identity
• Apply deep knowledge of email best practices, including mobile-first design, clear visual hierarchy, and CTA optimization to drive clicks
• Ensure all designs are optimized for dark mode, accessibility, and deliverability-safe coding
• Work within and contribute to design systems and component libraries in Figma to ensure consistency across multiple brands
• Partner closely with copywriters and Klaviyo implementers to move projects from concept to deployment seamlessly
• Present design solutions to clients, utilizing data-driven insights to back up your creative choices

Preferred Competencies

• Experience working in an agency or multi-client environment
• Basic understanding of HTML/CSS for email design constraints
• Exposure to A/B testing and performance-driven iteration