[Hiring] Product Solutions Designer @PatientPoint

Role Description

Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

The Product Solutions Designer on the Enterprise AI and Automation team is, at its core, a design and discovery role. You will dig into ambiguous business problems, map the processes behind them, and design the solution, both the user experience and the workflow underneath it. Design here means more than just visual polish; it means understanding how a process should work before a single screen is built.

Once you know what needs to exist, you'll build it. You will use AI-assisted development tools and no-code platforms to move from concept to working prototype. Some solutions may stay as low-code internal tools, others will utilize team resources to scale up to full applications, but you will own the solution end-to-end: discovery, design, and delivery.

You thrive with autonomy. You are comfortable navigating ambiguity, making decisions with incomplete information, and delivering results without heavy oversight. You want to solve real problems.

What You’ll Do

• Intake and discover:
  • Triage requests from across the organization, determine what is worth solving, and conduct the discovery work needed to understand it.
  • This includes process mapping, stakeholder interviews, data analysis, and workflow documentation.
• Design the solution:
  • Own the end-to-end user experience.
  • Create wireframes, user flows, and interface designs that are clear and functional.
  • Design means both the visual layer and the process underneath it.
• Build and ship:
  • Use low-code platforms, no-code tools, and AI-assisted development to move from design to working prototype.
  • You do not need to be a software engineer, but you need to be able to deliver something real.
• Collaborate and scale:
  • Work with the rest of the team to transition prototype solutions into wide-scale applications.
• Manage your own work:
  • Own your portfolio of projects and communicate status without needing to be closely managed.

Qualifications

• 8+ years in roles that combine problem-solving, process improvement, and hands-on solution delivery.
• You design interfaces that are clear, functional, and intuitive.
• Proficiency in Figma or similar tools required.
• You can lead intake conversations with stakeholders across the organization.
• You can dig into a business process, identify where it breaks down, analyze data to understand the real problem, and articulate what needs to change.
• Hands-on experience with low-code platforms (e.g., Retool) and comfort with AI-assisted development tools (e.g., Claude Code, Cursor, Copilot).
• You understand how databases work, can explore data in tools like Snowflake, and are comfortable using AI to generate and refine queries.

Desired Qualifications

• Exposure to data pipelines, integrations, or API-based workflows.
• Familiarity with JavaScript/Python at a read-and-modify level.
• Familiarity with CRM platforms (Salesforce) and project management tools (Jira, GitHub).
• Experience with process mapping tools (Lucidchart, Miro, BPMN).
• You have worked in environments where roles were not rigidly defined.

What You'll Need to Succeed

• You do not wait to be told what to do.
• You shift between modes comfortably and do not see rigid role boundaries.
• You would rather ship something imperfect and iterate than spend weeks perfecting a plan.
• You are comfortable being the person people come to with AI questions.
• You lead through craft and influence — mentoring peers and establishing frameworks.
• Passion for building products that create meaningful impact in healthcare.

Base Salary Band

$100,000-$170,000

Compensation

At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees.

About PatientPoint

PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes.