[Hiring] Product Designer @Endear

Role Description

We’re looking for a Product Designer to join our IRL (in real life) team, which owns the in-store side of Endear — including appointments, events, customer check-ins, and the administrative experiences behind those workflows.

• You’ll design for store associates and managers running clienteling day to day, as well as admin users who help shape how those teams operate and manage their workflows.
• In this role, you’ll own features and projects from understanding the problem through research, testing, iteration, and production-ready design, while partnering closely with our Head of Product Design on vision and direction.
• The IRL roadmap is early. Many of these features don’t exist yet, so you’ll be defining problems through research before designing solutions.
• This role is well suited for someone comfortable creating clarity when the solution isn’t obvious.

What You’ll Accomplish

In your first 6 months, you’ll…

• Take ownership of IRL features from discovery through production-ready design.
• Build a strong understanding of how store associates, managers, and admin users work within Endear.
• Run research from early discovery through usability testing.
• Design complete, accessible product experiences, including loading, empty, error, permission, and other key states.
• Partner closely with Product and Engineering to shape solutions early in the process.
• Use customer insight and data to inform design decisions and iteration.

In your first year, you’ll…

• Build deeper ownership across the IRL product.
• Deliver product experiences that improve how retail teams manage clienteling and in-store workflows.
• Build a strong rhythm of discovery, testing, and continuous learning.
• Strengthen your collaboration across Design, Product, and Engineering.
• Demonstrate clear user and business impact through the work you ship.

Qualifications

• 2–5 years working in product design.
• Independently owning features from discovery through implementation, with support on vision and direction.
• Running user research from discovery through usability testing.
• Translating broad or ambiguous problems into clear product solutions.
• Working closely with Design, Product, and Engineering teams.
• Designing complex, accessible workflows and accounting for loading, empty, error, and permission states.
• Using qualitative and quantitative data to inform design decisions.
• Building within established design patterns while knowing when something needs to evolve.
• Using AI tools as part of your workflow and applying judgment to AI-generated output.
• A portfolio that demonstrates strong product thinking and execution, and where you can articulate the impact of your work, with data where you had access to it.

Requirements

• You enjoy taking ownership of a feature while collaborating closely on the broader vision and direction.
• You’re comfortable with ambiguity and zero-to-one product work.
• You naturally think beyond the happy path and account for edge cases and complete product states.
• You care about creating accessible experiences and solving the right problem, not just creating polished UI.
• You enjoy working closely with Product and Engineering throughout the design process.
• You’re comfortable using research, data, and customer feedback to guide decisions.
• You move quickly, seek feedback, and iterate based on what you learn.
• You’re curious about designing for AI.

Benefits

• Base Salary: $100K–$129K.
• Fully remote, US-based team.
• Comprehensive healthcare (medical, dental, vision).
• Co-working or home office stipend.
• Flexible PTO and unlimited vacation.
• Education and learning support.
• Opportunity to shape foundational product work in a transformative industry.

Company Description

Endear’s product organization is structured across three product teams: AI, IRL, and Core Flows, with one designer dedicated to each.

• You’ll work closely with a Product Manager and 2–3 Engineers while also being part of Endear’s three-person design team.
• You’ll report to the Head of Product Design, who will provide vision, direction, mentorship, and support as you grow in the role.
• You’ll partner most closely with the Head of Product Design, Product Team, and Engineering Team.
• You’ll have access to mentorship, an education budget, and support around Endear’s AI processes to help you continue developing your craft and expanding how you use AI in your work.
• We’re a small team with big ambitions — collaborative, customer-obsessed, and deeply excited about the problems we’re solving in retail.