[Hiring] Principal Product & Experience Designer @BombBomb

Role Description

BombBomb is looking for a Principal Product & Experience Designer to own how customers experience BombBomb across product and web—from first impression through long-term value. You will partner closely with Marketing and Product Marketing to translate strategy into intuitive, high-performing customer experiences.

What You’ll Do

• Own the Homebuilder Customer Experience:
  • Design a cohesive, end-to-end experience tailored to the Homebuilder ICP.
  • Lead capture and first interaction.
  • Buyer communication workflows (video, messaging, follow-ups).
  • Project and relationship lifecycle touchpoints.
  • Internal team collaboration experiences.
  • Translate real-world homebuilder workflows into intuitive, high-value product experiences.
• Lead Product Design for a Verticalized Platform:
  • Partner with Product and Engineering to evolve BombBomb into a Homebuilder-specific platform.
  • Design workflows that reflect how homebuilders actually sell, communicate, and manage relationships.
  • Reduce complexity while increasing perceived value.
  • Move from generic UX to deeply contextual, industry-specific experiences.
• Lead the Classic to BombBomb 3.0 Migration Experience:
  • Own the design of the end-to-end migration experience from Classic to BombBomb 3.0.
  • Identify and design missing features and workflows required for customers to successfully transition.
  • Design migration pathways that reduce friction and perceived risk.
  • Partner with Product, Engineering, and Growth to prioritize features that unlock migration at scale.
• Own Website Experience & Conversion:
  • Partner with Marketing and Product Marketing to bring BombBomb's Homebuilder positioning and messaging to life through experience.
  • Design and optimize the website as a high-performing growth asset.
  • Improve visitor-to-trial and visitor-to-demo conversion rates.
• Drive Activation & Time-to-Value:
  • Design onboarding experiences tailored to homebuilder workflows.
  • Help users quickly understand how BombBomb fits into their process.
• Design AI-Native Experiences:
  • Integrate AI into core workflows.
  • Ensure AI feels useful, not gimmicky.
• Build a Scalable Design System Across Product & Web:
  • Create a unified system that supports product consistency and faster iteration.
• Act as a Cross-Functional Unifier:
  • Partner closely with Marketing, Product, Engineering, and Growth.
• Establish a Measurement & Learning Loop:
  • Define and track key experience metrics.
  • Continuously refine experiences based on data and user feedback.
• Elevate High-Stakes Internal & External Communications:
  • Own the design and experience of high-impact company communications.

Qualifications

• 7-10+ years in product design, UX, or experience design.
• Experience in SaaS at the $10M-$100M ARR stage.
• Strong portfolio demonstrating end-to-end product and web experience ownership.
• Experience designing for vertical SaaS or complex, real-world workflows tied to specific industries.

Requirements

• Customer-obsessed and curious about how homebuilders operate.
• Highly collaborative and comfortable working across Product, Growth, and Marketing.
• Comfortable designing in ambiguous, evolving environments.
• Excited about AI as a core experience layer, not a feature add-on.

Benefits

• Excellent medical, dental and vision benefits for you and your family.
• Flexible Paid Time Off program.
• 9 paid holidays.
• 401k Plan with employer match.
• Monthly internet stipend.
• New hire home office set-up bonus.
• Annual education/development for your career growth.

Compensation

The OTE compensation range for this position is $150,000 - $175,000 annually. Final compensation for this role is determined by a variety of factors, such as a candidate’s relevant work experience, skills, certifications, and geographic location.

Our Commitment

BombBomb’s success in building human connection depends on our ability to foster an equitable and inclusive work environment. We are committed to attracting, retaining, and growing a diverse workforce where people from all backgrounds can feel empowered to bring their whole selves to work, and contribute their best work.