[Hiring] Principal Product Designer @Housecall Pro

Role Description

As a Principal Product Designer, you are a visionary lead responsible for defining the future of the HCP user experience, with a particular focus on shaping how AI transforms the way our Pros run their businesses. You operate at the intersection of high-level strategy and technical execution, driving architectural-level design decisions that impact our entire product ecosystem. A core part of your charter is leading the design of HCP's AI-powered experiences, ensuring they feel intuitive, trustworthy, and genuinely useful to the Pros who depend on them.

• Lead the design strategy for complex, high-impact product areas that align with HCP's long-term goals, with an emphasis on AI-driven product experiences.
• Define and drive the design vision for HCP's AI features, translating complex AI capabilities into clear, intuitive workflows for Pros.
• Build and maintain sophisticated prototypes that push the boundaries of current product capabilities.
• Architect scalable design systems that ensure consistency across all platforms and touchpoints.
• Drive cross-functional alignment by communicating design vision to executive leadership and stakeholders.
• Mentor and elevate the craft of the broader design team through critiques and best-practice sharing.
• Integrate AI-driven workflows into the product experience to automate manual tasks for our Pros.
• Collaborate with engineering to ensure high-fidelity implementation of complex interactions.
• Analyze user data and feedback to iterate on product features and improve overall usability.
• Identify and mitigate design risks before they impact the development cycle.
• Advocate for the user at every stage of the product development lifecycle.

Qualifications

• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs.
• Exceptional system-thinking skills and the ability to see how individual features fit into the macro ecosystem.
• High degree of comfort with ambiguity and the ability to pivot based on new data or technology shifts.
• Proactive mindset with a preference for actively using emerging AI tools in your daily workflow.
• Strong communication skills with the ability to tell a compelling story around design decisions.
• A "builder" mentality that favors functional prototyping over static mocks.
• Deep empathy for small business owners and the challenges of the trades industry.

Requirements

• 10+ years of experience in product design or a related field or equivalent work experience.
• Proven track record of leading design for complex SaaS products at scale.
• Strong prototyping and product development capabilities with a focus on functional output.
• Advanced proficiency in design and prototyping tools (i.e. Figma, Framer, Principle).
• Comfort working in tools like Figma, though it is not your primary focus for execution.
• Familiarity with AI/code-assisted platforms (i.e. Claude, Cursor, Codex).
• Deep understanding of modern front-end technologies and how they influence design feasibility.
• Bachelor’s degree in Design, HCI, or equivalent work experience.

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Equity in a rapidly growing startup backed by top-tier VCs.
• Monthly tech reimbursements.
• A culture built on innovation that values big ideas, no matter where they come from.