[Hiring] Principal Designer, AI Experience @Microsoft

Role Description

The AI Transformation team within Microsoft Frontier Company is reimagining how the company operates in the age of AI. We work across the business to transform critical end-to-end workflows, bringing people, AI agents, and systems together to create fundamentally new ways of working.

We are looking for an AI Experience Designer with deep expertise in human-centred product design, and design research to help improve how MFC operates. This role exists to put better evidence in their hands and take the mechanical weight off them, so that more of their day goes into the work only they can do.

This is a product design role first. You will study the work as it is done, prototype, test with the people doing it, and ship. You will work on the coherence of agent experiences across MFC, including:

• Interaction patterns
• Moments of handover
• Points where a person steps back in

The role requires comfort in ambiguous problem spaces and the ability to frame the right question before an answer is available. You will do this alongside a globally distributed team of Engineers, Data Scientists, Technical Program Managers, and other Designers.

Responsibilities

• Learn how people work today: what they are trying to get done, what they have to keep track of, where they hesitate, and what they do when a tool does not fit.
• Design better ways for them to work with agents and the AI capability around them, including permissions, consent, delegation, revocation, and clear limits on what an agent may do.
• Design so that people can see when an agent is at work and decide for themselves how far to rely on it.
• Design for supervision of the system while it is running.
• Design for the days it goes wrong, covering override, rollback, correction, and how someone keeps working when a system is down or confidently mistaken.
• Set the quality bar for experiences and prove it with users, including task success and recovery.
• Design how we see the estate as it grows, covering what exists, what is being used, what is delivering value, and what has become redundant.

Qualifications

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design OR
• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design OR
• Equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).

Preferred Qualifications

• Experience in product or service design, in an in-house or consultancy setting, with demonstrable depth in agentic or AI-enabled systems.
• Hands-on experience designing systems that act on a user's behalf.
• The judgement to choose the right research method for the question in front of you.
• Comfort with responsible AI principles and experience designing for safe uses of AI.
• Prototyping that goes past static screens and comfort with evaluation.
• Strong cross-disciplinary collaborator, able to influence and align across design, engineering, data science and product.

Benefits

• The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year.
• In specific work locations, such as the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $188,000 - $304,200 per year.
• Certain roles may be eligible for benefits and other compensation.

Company Description

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations and ordinances.