[Hiring] Principal Agent Experience Designer @OutSystems

Role Description

As a Principal AX (Agentic Experience) Designer at OutSystems, you will pioneer an entirely new design discipline, one where the “user” is no longer mainly human. You will define how AI agents navigate, operate, and succeed within our platform, while ensuring human oversight remains clear, trustworthy, and seamless when needed.

This role sits at the frontier of the UX → UAX → AX evolution:

• Traditional UX designed for humans navigating screens.
• User-Agent Experience (UAX) designed for humans and agents co-navigating.
• Agentic Experience (AX) designs for agents operating autonomously.

You will lead the internal and external AX frontier while bridging all three eras.

Working closely with Product Management, Engineering, AI teams, and Research, you will transform our platform into an agent-ready substrate: machine-legible, safe by design, observable by default, and cost-aware. You will define and design the new deliverables required for agents to use our tools.

As a principal-level leader, you will mentor designers in this new discipline, influence product strategy, and evangelize agent-first design principles across the R&D organization.

The Mission:

Move beyond "chatbots" and design the world’s first truly agent-operable development platform. You aren't just designing screens; you are designing the logic, safety, and transparency that allow agents to build software autonomously.

Key Responsibilities

• Design the Agent Interface Layer
• Define and design the machine-operable substrate beneath/alongside the UI.
• Make inter-agent and agent to internal and external systems communication clear/intuitive/agent readable.
• Define and develop the new design assets required for AX, including operation contracts, behaviour policies, trust specifications, and evaluation criteria.
• Lead the AX Design Lifecycle
• Own the end-to-end AX design process: Model → Contract → Constrain → Observe → Validate → Run → Learn → Version.
• Define operability gates for every agent workflow: determinism, safety, observability, recoverability, and economics.
• Build evaluation frameworks: golden tasks, regression sets, and adversarial scenarios.
• Design for all three oversight modes: interactive, supervised, and lights-out.
• Bridge UX, UAX, and AX
• Design dual-layer journey maps with human experience and agent operations as parallel swim lanes.
• Define an operating model for trust per operation.
• Champion dual legibility, ensuring every element is readable by humans and interpretable by agents.
• Shape Strategy and Practice
• Influence product vision and department strategy for agent-readiness and AI-native design.
• Establish AX design standards, patterns, and best practices across the R&D organization.
• Contribute to the evolution of the design system to support agent-facing components.
• Evangelize agent-first design thinking across Product, Engineering, and leadership.
• Lead and Develop People
• Mentor and guide a team of designers through the UX-to-AX transition.
• Drive reskilling from empathy-first to precision-first design.
• Foster collaboration and a shared vision for design excellence across all three experience eras.

Qualifications

• 8+ years of experience in UX, Product Design, or related design disciplines.
• Demonstrated experience designing for complex B2B SaaS or platform products.
• Strong foundation in systems thinking, information architecture, and semantic design.
• Experience in building operating models and conceptual design.
• Experience working in and leading cross-functional teams (design, engineering, product management, AI/ML).
• Experience with the full design lifecycle: research, ideation, prototyping, testing, iteration, and delivery in Agile environments.
• Expert in Figma, Figma make, Cursor, Claude Code, Codex and modern design tools.
• Excellent communication skills, able to articulate complex agent-system interactions to both technical and non-technical stakeholders.
• Fluent in English, both spoken and written.

Requirements

• Agentic Logic & Orchestration: Deep fluency in LLM patterns (ReAct, Chain-of-Thought).
• Systemic Reliability & Exception Design: Experience designing for non-deterministic systems.
• Information Architecture (IA) 2.0: Mastery of semantic modeling and machine-legible design.
• The Navigator × Oversight Matrix: Ability to design across all interaction modes.
• Technical Canvas: Comfortable navigating API documentation, JSON structures, and capability contracts.

Strong Advantages

• Knowledge of low-code platforms, software development processes, or IDE design.
• Background in process engineering, service design, or operations design.
• Experience with capability/contract design, API design, or developer experience (DX).
• Experience designing for trust, delegation, and human-AI collaboration patterns.