[Hiring] Learning Experience Design Manager @TTEC

Role Description

The Media Design Manager leads the development and delivery of high-quality media solutions within TTEC's Learning Development & Enablement practice. This role manages a team of media designers, developers, and creative specialists responsible for creating engaging digital learning experiences, including:

• Interactive media
• Video
• Animation
• UI/UX assets
• Simulations
• Emerging AI-enabled learning solutions

Partnering closely with Learning Experience Designers, Instructional Designers, Project Managers, and business stakeholders, the Media Design Manager drives media strategies that support client and business objectives while ensuring projects are delivered on time, within scope, and to the highest quality standards. We are seeking a leader who embraces innovation, operational excellence, and collaboration, while coaching and developing team members, maintaining high standards, and continuously improving media development processes to deliver impactful learning solutions.

This role reports directly to the Director or Executive Director of Learning Development & Enablement.

During a Typical Day, You’ll:

• Lead, coach, and develop a team of media designers, developers, video specialists, and creative professionals.
• Drive the delivery of high-quality digital learning experiences, including interactive media, video, animation, simulations, UI/UX assets, and AI-enabled learning solutions.
• Partner with Learning Experience Designers, Instructional Designers, Project Managers, and business stakeholders to create engaging and effective learning solutions.
• Ensure all media deliverables meet quality, accessibility, branding, and client standards.
• Manage team capacity, resource allocation, and project priorities across multiple projects and client engagements.
• Establish and continuously improve media development processes, standards, and best practices to drive operational excellence.
• Provide media expertise, creative recommendations, and innovative technology solutions to support business objectives and new opportunities.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 5–8 years of experience in media design, digital learning development, creative services, or similar disciplines.
• 2–3 years of people leadership experience, with a proven ability to coach and develop creative teams.
• Experience managing media development projects from concept through implementation.
• Strong expertise in digital learning technologies, video production, animation, interactive media, UI/UX design, and eLearning development tools.
• Familiarity with AI-enabled creative tools and emerging learning technologies.
• Excellent project management, communication, stakeholder management, and problem-solving skills, with experience working across cross-functional and virtual teams.

Requirements

• Articulate Storyline and Rise
• Adobe Creative Cloud Suite
• Video editing and motion graphics tools (ex. Synthesia, PowToon, Canva, Vyond, etc.)
• UI/UX design platforms (Figma, Adobe XD, or similar) preferred but not required
• Learning Management Systems (LMS)
• AI-assisted content and media development tools
• Accessibility and responsive design standards

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities
• Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)