[Hiring] Lead Service/Experience Designer @NTT DATA Services

Role Description

We're looking for a Service Design Lead who thrives on turning complex business challenges into breakthrough customer experiences. You'll join our rapidly growing Service Design practice---part of Launch's strategic transformation toward human-centered AI experiences that drive measurable business impact.

• Lead Strategic Client Transformation: Own end-to-end service design engagements with Fortune 500 clients. Navigate complex organizational dynamics, align stakeholders across business units, and champion service design as the catalyst for transformation.
• Expand Into Growing Industries: Lead service design initiatives in high-growth sectors including healthcare and government. Own responses to sales opportunities for service design, crafting compelling proposals that demonstrate our unique value proposition.
• Deliver Measurable Business Impact: Design end-to-end service ecosystems that span digital and physical touchpoints. Create service blueprints, journey maps, and transformation roadmaps that drive measurable revenue growth and operational efficiency for clients.
• Drive Cross-Practice Excellence: Collaborate seamlessly with our Visual Design (Storytelling) and Product Design (Pathmaking) teams, using service insights to inform brand narratives and scalable product experiences.
• Develop Emerging Talent: Mentor junior designers and help elevate talent from UX and research backgrounds into service design roles.
• Expand Client Relationships: Identify opportunities for deeper engagement within existing client relationships and contribute to business development through portfolio development and thought leadership.

Qualifications

• 10+ years leading service design projects in consulting, agency, or enterprise environments.
• Client services excellence: Balance service design rigor with practical business constraints.
• Systems thinking mastery: Understand how organizational culture, technology capabilities, and market dynamics interconnect.
• Collaborative leadership: Inspire multidisciplinary teams and work effectively with strategists, researchers, product managers, and engineers.
• Business development mindset: Identify expansion opportunities within existing client relationships.

Requirements

• Bachelor’s in business, design, engineering, or related. MBA/MS a plus.
• 10+ years of experience in strategy, product, or innovation consulting.
• 10+ years of experience with command in business acumen: business principles, financial analysis, and market dynamics.
• 10+ years of experience in business design toolset: BMC/Lean Canvas, TAM/SAM/SOM, service blueprinting.
• 10+ years of experience with Agile, JTBD, Design Thinking, Lean Start-Up.
• 10+ years of expertise with analytical tools (Excel, SQL, or BI tools) and storytelling skills (PPT, Miro, Figma, etc.).
• 10+ years of experience with enterprise digital ecosystems and emerging tech.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.