[Hiring] Lead Product Designer @Twilio

Role Description

At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for Twilio's Email Products.

In this role, you will:

• Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console.
• Lead Cross-Channel Harmonization: Act as the strategic connective tissue between individual channel silos.
• Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform.
• Establish High-Level Strategic Partnerships: Cultivate influential, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams.
• Define Observability & Platform Telemetry Standards: Architect the design framework for high-density data visualizations.
• Scale Design Systems & Mentorship: Drive the evolution of Twilio’s centralized design system by pioneering complex, reusable email primitives.
• De-risk Organizational Ambiguity: Navigate extreme technical and structural ambiguity, transforming vague corporate initiatives into a clear, unified strategic product roadmap.

Qualifications

• 8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms.
• Expert-Level Systems Thinking: A world-class portfolio demonstrating deep structural design and cross-product workflow mapping.
• Executive Cross-Functional Leadership: Proven track record of influencing product strategy at the Director and VP level.
• Mastery of Technical Complexity: Experience translating abstract technical infrastructure primitives into seamless, developer-friendly mental models.
• Team Multiplier: Experience mentoring other designers and driving structural change within a scaling UX organization.
• AI-Powered UX Mindset: Curiosity about AI-powered tools and workflows.

Requirements

• Designed for Developers: Extensive practical experience designing interfaces for technical builders (APIs, CLIs, SDKs, or developer management consoles).
• Advanced Data Visualization Fluency: Deep expertise in designing intricate monitoring systems and high-density analytical reporting dashboards.
• Email Industry Expertise: Familiarity with email delivery infrastructure and transactional communication protocols.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Equity plan and corporate bonus plan eligibility

Company Description

Twilio is dedicated to remote-first work and has a strong culture of connection and global inclusion. We empower employees to build positive change in their communities by supporting their volunteering and donation efforts.