[Hiring] Human Centered Design & UX Analyst @Govcio LLC

Role Description

GovCIO is hiring a Human Centered Design & UX Analyst to support human-centered design and human factors engineering across the Department of Veterans Affairs Veterans Health Administration Connected Health portfolio. Connected Health builds and supports digital health tools used by Veterans, caregivers, VA clinicians, and VA staff, including Ambient AI Scribe, Patient Generated Health Data, Patient Engagement Systems such as My HealtheVet and the Patient Engagement Platform, Clinical Analytics and AI, and products supporting VHA program offices.

The analyst joins a cross-functional HCD/HFE sprint team and supports work across the discover, decide, make, and validate phases:

• Eliciting user requirements
• Developing validated workflows and wireframes for development teams
• Resolving usability issues in products under development and in production
• Evaluating utility and usability through prototypes, proofs of concept, and formal studies

Work follows Digital.gov human-centered design guidance, the HCD Performance Field Guide, and VA Digital Health Office process. This is a growth role on an established team with senior HCD practitioners. Work is performed at contractor facilities and this position is fully remote within the United States.

Qualifications

• Bachelor's degree with 8+ years of work experience (or commensurate experience)
• Degrees in human-centered design, human-computer interaction, human factors, industrial or cognitive psychology, design, anthropology, public health, or health informatics are especially relevant
• Candidates from other backgrounds with applicable experience are encouraged to apply

Requirements

• Foundational understanding of human-centered design and user experience principles, applied in a professional, internship, apprenticeship, or research setting
• Experience supporting qualitative research activities such as interviews, focus groups, observation, or usability testing, including note-taking, participant coordination, or synthesis
• Ability to produce and maintain design research artifacts such as journey maps, personas, process maps, affinity maps, or wireframes
• Familiarity with Mural or comparable collaborative whiteboard tools, and willingness to develop expert-level facilitation skills in Mural
• Working familiarity with accessibility requirements, including Section 508 and WCAG 2.2, and willingness to deepen that knowledge
• Strong written and verbal communication skills, including comfort presenting on camera and telling a clear story with research findings to technical and non-technical audiences
• Ability to work in a fast-paced team environment, reframe and pivot as priorities shift, and manage deliverables against firm due dates
• Willingness and ability to travel regularly within the continental United States for onsite research, testing, and program events
• Portfolio, case study, or work samples demonstrating research or design work, including academic or self-directed projects

Preferred Skills and Experience

• Experience or internship supporting the Department of Veterans Affairs or a federal healthcare program
• Background or coursework in healthcare, clinical settings, patient experience, or human factors
• Familiarity with electronic health record systems such as VistA, CPRS, or Oracle Health
• Familiarity with design tools such as Figma, Adobe Creative Suite, or Sketch
• Exposure to human factors engineering methods or ergonomics standards such as the ISO 9241 series
• Familiarity with the VA Design System, VA Content Style Guide, or VA Mobile App Compliance Requirements
• Experience with Qualtrics or comparable survey tools, and with Power BI or similar dashboarding tools
• Familiarity with Jobs-To-Be-Done methodology, minimum viable lovable product definition, or heuristic evaluation
• Experience supporting field testing, user acceptance testing, or pilot programs
• Experience with app store feedback analysis or Voice of Customer programs
• Training or certification in HCD, UX, accessibility, or Agile (e.g., LUMA, CPACC, Nielsen Norman Group)

Posted Salary Range

USD $120,000.00 - USD $160,000.00 /Yr.