[Hiring] Head of Design @Xapo Bank

Role Description

As the Head of Design, you will lead our design organisation, owning the design quality of every customer journey end-to-end — how our client-facing touchpoints across product, web and more look, feel, and function at every step — in close partnership with Product and Marketing.

• Define, champion, and execute the long-term design vision for Xapo's client-facing touchpoints across mobile and web.
• Own the metrics that demonstrate design's business impact such as task-completion and speed in core journeys and design-system adoption.
• Run design as a fully accountable business function, owning headcount planning, prioritisation, and delivery.
• Partner closely with Marketing to ensure that brand is expressed faithfully throughout the user journey.
• Oversee user research and journey mapping to elevate the design and usability of complex regulatory, private banking, and crypto-native payment flows.
• Scale and govern a unified design language and Figma system.
• Standardise a culture of data-informed design, embedding regular usability testing and customer discovery.
• Work closely with Product and Engineering leadership to engage the design organisation early.
• Partner with security and AI engineering teams to establish a safe, governed framework for utilising AI tools.
• Recruit, mentor, and lead a remote, multi-disciplinary design organisation.

Qualifications

• 10+ years of digital design experience, with at least 4+ years in an executive leadership role (Director/VP).
• Broad creative fluency, with a strong portfolio demonstrating complex interactive product design.
• Proven track record of improving key business and design metrics through design-led initiatives.
• Demonstrated ability to resolve operational friction and build high-trust partnerships with marketing, product, and engineering teams.
• Deep knowledge of native mobile platform guidelines (iOS and Android) and modern Web standards.
• Strong familiarity with the unique UX and trust challenges in fintech, banking, and digital assets.
• Exceptional communication and executive storytelling skills.
• Operational, direct, and collaborative leadership style tailored for a fully remote environment.

Requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Benefits

• Impact Globally, Work Remotely.
• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
• Great work-life balance: Set your own work schedule and make use of a flexible PTO plan.
• Expect Excellence: Collaborate, learn, and grow with a high-performance team with a yearly budget for individual learning and development goals.