[Hiring] Group Manager, Product Design - Back Office @ServiceTitan

Role Description

We are looking for a hands-on Group Manager, Product Design Back office who enjoys solving complex problems with data-driven solutions. You bring a balanced toolkit of research, interface design, and prototyping capabilities — and the leadership chops to build and grow a high-performing team. You go deep into the details and step back to connect the dots strategically. You thrive in ambiguity, come with a strong point of view, and bring the rigor that helps your team make good decisions quickly. You bring a modern design practice — one that embraces AI as a creative and strategic accelerator, not just a productivity shortcut.

• Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact
• Lead design projects of significant scope across vision, strategy, and execution
• Build lean standards and processes that balance quality, capability, and speed
• Contribute to product strategy and roadmaps in service of company objectives
• Use AI tools fluently — from rapid prototyping and generative exploration to shipping faster, higher-quality work
• Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
• Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences
• Own key UX artifacts — user journeys, personas, UX measurement, and more
• Drive accessibility through inclusive design, awareness, and innovation

Qualifications

• 5+ years of experience in a SaaS or enterprise environment
• Experience leading and managing a 3–10 person design team or groups of teams
• Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does
• Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods
• A strong coach and leader — direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org
• Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations

Benefits

• Flextime, recognition, and support for autonomous work
• Flexible time off with ample learning and development opportunities to continue growing your career
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events
• Great work is rewarded through Bonusly, peer-nominated awards, and more
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more