[Hiring] Experience Designer @University of Maryland Global Campus

Role Description

The Experience Designer supports and enhances the student experience through digital engagement initiatives. As a member of the Digital Student Experience team, this role advocates for students across the student lifecycle by conducting research, contributing to solution design, and supporting implementation efforts. The position collaborates with stakeholders and technology teams to improve student-facing experiences and support continuous improvement initiatives.

• Conduct user research and interviews to understand learner needs and contribute to the development of student-centered solutions aligned with institutional goals.
• Support product and experience initiatives by gathering requirements, documenting processes, and collaborating with stakeholders, technology teams, and external partners.
• Participate in discovery and research activities, help validate solutions, and contribute to experience improvement recommendations.
• Assist with solution development, testing, implementation planning, and adoption efforts using agile and collaborative approaches.
• Monitor trends, conduct market research, and identify opportunities to enhance student experiences and digital products.
• Analyze user feedback and performance metrics to support data-informed recommendations and continuous improvement efforts.

Qualifications

• Bachelor's degree required. Preferred disciplines include Computer Science, Business, Information Technology, User Experience Design, or a related field.
• 3–5 years of experience in higher education, customer experience, user experience, product support, digital engagement, or related fields.
• Experience in higher education environments.
• Experience supporting digital experience initiatives or product enhancement efforts.
• Experience collaborating on cross-functional projects and technology-enabled initiatives.

Requirements

• Student-centered mindset and advocacy.
• Strategic awareness.
• Adaptability and change support.
• Product and business understanding.
• Critical thinking and problem solving.
• Product support and requirements gathering.
• Experience journey mapping.
• Workshop and interview facilitation.
• Collaboration across functional teams.

Benefits

• Generous Time Off: 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Retirement Stipend: Equal to 7.25 percent of base salary and eligibility to contribute to a supplemental retirement account (SRA).
• Tuition Remission: Eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.