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Experience Design Lead
@PNC Bank NA
[Hiring] Experience Design Lead @PNC Bank NA
Apr 02, 2025 - PNC Bank NA is hiring a remote Experience Design Lead. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves transforming complex tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
- Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research.
- Uncovers customer latent needs and creates vision to meet those needs.
- Sets the design direction and strategy.
- Leads others to execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers.
- Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes, and other materials.
- Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations.
- Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience.
- Coaches and mentors junior staff; assists management team in training new staff.
Qualifications
- Agile Web Development
- Business Requirements Documentation (BRD)
- Data Visualization
- Digital User Experience
- Employee Engagement
- IT Architecture
- JavaScript
- Wireframing
Requirements
- Roles at this level typically require a university/college degree, with 5+ years of industry-relevant experience.
- Specific certifications are often required.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
- Comprehensive range of benefits including medical/prescription drug coverage, dental and vision options.
- Employee and spouse/child life insurance.
- Short and long-term disability protection.
- 401(k) with PNC match, pension, and stock purchase plans.
- Dependent care reimbursement account.
- Back-up child/elder care.
- Adoption, surrogacy, and doula reimbursement.
- Educational assistance, including select programs fully paid.
- A robust wellness program with financial incentives.
- Paid time off including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Design
Design
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
