[Hiring] Experience Architect @Salesforce

Role Description

We are looking for a passionate and pragmatic Experience Architect who is eager to join a fun, collaborative and innovative team. Their role is to understand the business and end-user’s needs in order to translate those needs into intuitive, transformational experiences, always considering Salesforce as a platform. The Experience Architect is a team player and assists with various Experience Design activities throughout a project lifecycle as a consultant for Salesforce's customers.

Responsibilities

• Define and create UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research.
• Prepare and facilitate a variety of Experience Design activities for client-facing workshops, audits, and customer/stakeholder interviews.
• Create a clear strategy from insight to action to effectively produce a variety of outputs such as personas, journey-maps, user flows, information architecture, prototypes, and wireframes as it pertains to business requirements and end-user needs and validate through user testing, when appropriate.
• Communicate research findings, conceptual ideas, detailed design, and design rationale effectively both verbally and visually.
• Create prototypes that demonstrate experience concepts.
• Build and maintain strong working relationships with colleagues, clients, and key stakeholders.
• Respond positively and calmly to shifting priorities, demands, timeline and team's strategy.
• Participate as a contributor within an interdisciplinary team that includes other designers, business analysts, technical and functional architects, and software developers.
• Collaborate effectively with remote and/or international team members.
• Represent Salesforce’s vision and values by ensuring all Salesforce certifications and coursework is met, as it pertains to the Experience Design group requirements.
• Get to know our platform and demonstrate acumen in our benefits, differentiators, and value to customers.
• Explore the needs and specificities of different industries to design assertive solutions.

Qualifications

• 5+ years knowledge and relevant experience in a design-related discipline.
• Knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, alongside cross-functional teams including visual design, user research, and engineering.
• Proficient in relevant software packages (Adobe Creative Suite, Figma or UX-related).
• Proficient in AI tools (Claude Code, Gemini, NotebookLM).
• Creative problem-solver with the ability to design for an existing platform.
• Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints.
• Passionate and enthusiastic about delivering design and user experience excellence.
• Excellent communication skills both verbal and written.
• Design consulting background.
• Portuguese or Spanish first, English as a second language.

Nice to have Requirements

• Knowledge or experience using or designing for Salesforce products.
• Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software.
• Experience working across a variety of industries, including B2B and B2C.
• Portuguese or Spanish as an additional language (it will be required in projects).

Benefits

• Comprehensive benefits package including well-being reimbursement, health insurance, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com.
• Exposure to executive thought leaders and regular 1:1 coaching with leadership.
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community.