[Hiring] Director, UX Design & Content, TCGplayer @TCGplayer

Role Description

As TCGplayer’s Design Director, you will lead a distributed UX and Content Design organization embedded across multiple product squads. Our teams partner closely with Product and Engineering in a triad model, ensuring design is integrated from discovery through delivery within a structured product development lifecycle.

• Set direction and standards across teams, partnering with cross-functional peers to shape roadmaps, scale design practices, and measure impact.
• Oversee UX and Content Design disciplines including information architecture, interaction design, visual systems, and content strategy.
• Incorporate advanced methodologies and AI-assisted workflows where they drive meaningful outcomes.

As Design Director, you will define and scale design strategy across a complex, multi-sided marketplace serving hobbyists, sellers, and publishing partners. Your leadership will directly influence customer satisfaction, seller success, marketplace growth, and long-term business success.

• Design Excellence: Define and uphold best practices and standards across information architecture, content strategy, interaction design, and visual systems.
• Customer Value: Institutionalize customer-centered, data-informed decision making across buyer and seller experiences.
• A Great Place to Work: Recruit, develop, and retain a high-performing UX and Content Design organization.
• Organizational Health: Design and sustain a scalable UX and Content Design operating model within a cross-functional product organization.
• Business Impact: Align UX and Content Design outcomes to company objectives and marketplace dynamics.

Qualifications

• Significant experience (typically 10+ years) leading UX and Content Design organizations.
• Deep expertise in UX and Content Design principles, practices, processes, and related software and techniques.
• A passion for customers and design excellence in service of their needs.
• Professional experience succeeding at the intersection of design, content, strategy, and operations.
• A demonstrable practice of structured professional and team development.
• Expertise at allocating resources to achieve optimal outcomes.
• Excellent written and verbal communication and presentation skills.
• Ability to guide cross-functional teams without supervisory responsibility.
• Demonstrated ability to solve complex, ambiguous problems.

Requirements

• A deep love of the hobby, gaming, or collectibles space.
• Subject matter expertise within ecommerce, online marketplaces, fulfillment, or SMB SaaS solutions.
• A solid background in high-growth technology teams with hands-on experience in product development lifecycles.
• Formal training, degrees, or certifications in UX Design, HCI, Information Architecture, usability, semiotics, behavioral psychology, or related fields.

Benefits

• The base pay range for this position is expected in the range below: $146,800 - $239,200.
• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
• The total compensation package for this position may also include other elements, including a target bonus and restricted stock units.
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment.