[Hiring] Director of UX @Newfire Global Partners

Role Description

Newfire Global Partners is seeking an experienced Director of User Experience to lead our embedded UX team serving a major healthcare technology client. In this role, you'll manage a growing team of UX professionals (currently 2 researchers and 5 designers) who work as the in-house UX function for a mid-sized, early-stage healthcare technology organization serving the health insurance market.

This is a high-impact leadership role where you'll drive design excellence, build strategic relationships with product and engineering leadership, and create the conditions for your team to do their best work. You'll report to our VP of User Experience and serve as the operational owner of the team — the connective tissue between strategy and delivery — while also rolling up your sleeves on critique, coaching, and day-to-day quality.

Responsibilities

• Provide hands-on management, coaching, and mentorship to 2 UX researchers and 5 senior designers
• Conduct design and research critique, ensuring high-quality outputs across all projects
• Review and approve research & design plans
• Lead performance development and team growth
• Foster a collaborative, supportive team culture where everyone feels set up for success
• Build and maintain strong relationships with Product directors and Engineering directors
• Work directly with the VP of Product on roadmap planning and UX prioritization
• Collaborate with the VP of User Experience on overall UX strategy and practice evolution
• Represent UX in cross-functional planning and decision-making
• Participate in quarterly business reviews with client leadership
• Adapt and maintain systems that give leadership and clients real-time visibility into team activity, project assignments, and deliverables
• Manage project tracking system to provide real-time visibility into team workload and progress
• Ensure consistent design quality across multiple concurrent projects in Care Management and Utilization Management feature areas
• Optimize team workflows to increase design throughput and reduce time-to-test and time-to-delivery
• Navigate roadmap changes and ambiguity, helping the team stay productive despite shifting priorities
• Facilitate team rituals including weekly team meetings and twice-weekly critique sessions
• Coach the team to navigate their collaborations with product management independently, while stepping in to remove blockers that require your seniority
• Partner with Product on the shared product development lifecycle, from discovery through design and into build

Qualifications

• 5+ years in UX leadership roles, including experience as a Director or equivalent
• Proven experience managing teams of 5-10 UX professionals, including both designers and researchers
• Deep expertise in complex enterprise software for healthcare (experience with health insurance/payer systems strongly preferred)
• Track record of success in an in-house product organization or deeply embedded consulting role
• Experience managing geographically distributed or offshore teams
• Demonstrated ability to build influential relationships with senior product and engineering leaders
• Expert at design critique and providing actionable feedback that elevates quality
• Strong facilitator who can drive alignment across cross-functional teams
• Process-oriented with a toolkit of best practices ready to apply
• Comfortable operating in ambiguous, fast-changing environments
• Excellent at coaching UX professionals to grow their skills and impact
• Experienced in research oversight and translating insights into design direction
• Proactive problem-solver who removes obstacles for their team
• Collaborative leader who builds trust and psychological safety
• Results-driven with a focus on both delivery and team wellbeing
• Passionate about healthcare and improving experiences for users in complex domains

Requirements

• Location: Fully remote; must be US-based, ideally in Eastern Time Zone (Boston area preferred)
• Reports to: VP of User Experience
• Team size: 7 direct reports (structure may evolve)
• Travel: Some travel to Boston HQ or occasionally customer sites

Benefits

• Total compensation for this role is market driven, with a salary of $226,000 - $288,000
• Base pay is ultimately determined based on a candidate's skills, expertise, and experience
• Comprehensive benefits package including medical, dental & vision coverage
• Health spending accounts
• Voluntary benefits
• Leave of absence policies
• Employee Assistance Program
• 401(k) program with employer contribution
• Flexible work schedules and time-off policy
• Company equipment for all new full-time US-based remote employees