[Hiring] Digital Designer @ACI Infotech

Role Description

Experiences Required for This Role:

• User Centered Service Design - At least 5 years of experience and use cases with the following:
  • Building and communicating understandings of the users and their behavior
  • Working with a cross-functional team to prioritize work to meet user needs
  • Providing insights on how users interact with the service or product
  • Designing and redesigning services
• Website & Graphic Design - At least 5 years of experience and use cases with the following:
  • Designing and developing graphics, user interface, content for website development, social media and print
  • Designing layouts, typography, line composition, color, and other graphic design fundamentals
  • Performs the most complex duties in design and preparation of electronic graphic artwork using various media
  • Working with CMS platforms and HTML, CSS, image optimization
  • Confers with supervisors and others as to most appropriate media and method of design
  • Performs a full range of graphic art activity
  • Design and maintain websites
• User Acceptance Testing - At least 3 years of experience and use cases with the following:
  • Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs
  • Helping to discover problems while the service is being developed, not once it is live
  • Checking the operating environment to make sure test results are valid
  • Helping increase user and agency confidence in future service or product delivery
  • Helping reduce the risk of reputational damage
  • Recruiting and leading testing groups; running research sessions with users
  • Understanding accessibility issues and engage with team to build with equality
• Digital Platforms, Tools, & Discipline - At least 3 years of experience and use cases with the following:
  • Working with enterprise scale digital platforms and products
  • Using productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence
• Performance in Complex Situations - At least 3 years of experience and use cases with the following:
  • Communication and collaboration with state-wide partners
  • Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
  • Comfort in blazing a path through an ambiguous work environment
  • Judgement fitting to the ever-changing environment
  • Government-specific task management

Qualifications

• Digital Design
  • Experience in designing, managing, and optimizing websites
  • Experience working in content management systems
  • Understanding of image and video optimization for online media
  • Proficiency in Adobe Creative Suite, including Adobe XD, InDesign, Illustrator, and Photoshop
  • Proficiency in HTML, CSS
  • An understanding of social media management and content creation
• User Acceptance Testing
  • Knowledge of best practices for user experience research and testing
  • Willingness to participate in ethnographic research and interviews
• Performance in Complex Situations
  • Ability to distill complex concepts into simple ideas
  • Exceptional verbal and written communication skills
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Comfort in blazing a path through an ambiguous work environment
  • Prioritization, organization, and triage in an independent environment
  • Understanding of the Agile development process
• Team Player
  • Supporting teammates' skills and behaviors development and delivery
  • Communication and collaboration with state-wide partners
  • Creative and analytical thinking with strong problem-solving skills
  • Judgement in dealing effectively and diplomatically with government staff
  • Ability to maintain strict confidentiality

Requirements

• An associate degree or higher in graphic design, marketing, communications or related field
• 5 years professional experience in web design, graphic design, marketing or communications
• A portfolio of work
• 1 year of user-centered design
• 1 year of user research and analytics
• 1 year of customer relationship management platforms such as Salesforce
• 1 year of web content management platforms such as Sitecore