[Hiring] Dialogflow CX Design Specialist @Miratech

Role Description

We are looking for a skilled Conversational Designer with hands-on experience in Google Dialogflow CX/ES to design and develop engaging chatbot and voicebot experiences. The ideal candidate should possess strong expertise in conversation design, NLP/NLU concepts, customer journey mapping, and integration of conversational AI solutions across digital and voice channels.

• Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES.
• Create intents, entities, utterances, contexts, and dialogue management strategies.
• Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences.
• Optimize bot performance through continuous training, testing, and analytics review.
• Design fallback handling, error recovery flows, and escalation journeys to live agents.
• Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions.
• Conduct user testing and improve conversation flows based on customer interactions.
• Maintain conversational design documentation and best practices.
• Support multilingual and omnichannel conversational experiences where required.

Qualifications

• 5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX.
• Hands-on experience with Dialogflow CX/ES and Google CCAI.
• Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows.
• Experience designing conversational experiences for IVR, voice bots, or chatbots.
• Excellent writing, communication, and interaction design skills.
• Ability to translate complex business processes into simple conversational experiences.
• Strong analytical and problem-solving abilities.

Requirements

• Experience with IVR modernization or IVR-to-bot migration programs.
• Familiarity with Amazon Connect, Amazon Lex, or other conversational AI platforms.
• Exposure to prompt engineering and generative AI conversational experiences.
• Experience working with contact center operations and customer support workflows.
• Understanding of conversational analytics and bot performance optimization.
• Familiarity with Agile methodologies and collaboration tools.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.