[Hiring] Associate Website Designer @Third-Party Job Posts

Role Description

Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or WordPress, have a background in customer service, are a problem solver, and have a knack for creating engaging content, then Cloudbeds is looking for you!

This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.

Location: Remote

Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC

What You Will Do:

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
• Managing all records and upkeep of all task management systems related to website services
• Working with and communicating directly and effectively with our different customer profiles through video calls, emails, and voice calls
• Resolving and handling customer complaints, and the ability to handle deadline-driven pressure
• Taking customer scoping, content collection, and revision calls, then coordinating the customer requirements with website designers
• Gathering property details and website requirements, then organizing the information for the website designer’s reference
• Proactively communicating with customers and providing timely updates on the project progress
• Managing multiple account timelines, completing requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer's requirements
• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
• Using a consultative approach in maintaining our high-quality, professional hospitality websites and communicating with all customers
• Handling the creation of landing pages or single-page websites
• Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
• Using tools (AI) to create visual elements or content that are in line with our customers’ branding
• Proofreading content and correcting errors
• Staying up to date with website trends and website development techniques that are most effective in engaging consumers

Qualifications

• Experience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda preferred
• Experience with Adobe Photoshop or Canva preferred
• Experience with using AI for text content creation
• Fluent English
• Fluent Spanish
• Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them with genuine customer service (customer service experience required)
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer.

Company Description

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.