[Hiring] Associate Director, Experience Design @Kyndryl

Role Description

An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing, and collaborating with various stakeholders to bring these experiences to life.

As an Associate Director of Experience Design at Kyndryl Vital US, you will:

• Lead the overall design vision for complex client projects.
• Collaborate with stakeholders to deliver high-impact design solutions.
• Develop design strategies that align with customer business goals.
• Manage and mentor junior design team members, providing coaching and guidance.
• Build strong relationships with senior client stakeholders.
• Drive design thinking across the organization.
• Shape organizational strategy for AI adoption in design.
• Ensure design teams are proficient in AI and understand its ethical implications.
• Advocate for responsible AI use in client engagements and internal practices.

Qualifications

• Human-Centered Design: Deep understanding of human-centered design methods and mindset.
• Co-Creation: Excel at aligning stakeholders through workshops and collaborative sessions.
• Storytelling: Communicate clearly and compellingly.
• User Research: Design and conduct generative and evaluative user research.
• Prototyping: Create context-appropriate, low-to-high fidelity prototypes.
• Visual Communication: Expertise in information design.
• AI and Data Ethics: Leverage AI tools while maintaining quality and ethical standards.

Requirements

• 10+ years experience.
• Deep industry vertical experience.
• Experience in both enterprise and agency worlds.
• Knowledge and experience in IT infrastructure or other technical applications.
• Human behavior, change management, or other applied social sciences.
• Data science, AI/ML background.
• Specialization in one or more of the following:
  • Service Design
  • User Experience
  • Interface Design
  • Information Architecture
  • Graphic Design
  • Environmental Design
  • Data Visualization

Education

• Required: Bachelor’s Degree or equivalent portfolio.
• Preferred: MDM, MDes, MFA, dMBA or equivalent.

Benefits

• Comprehensive benefits package including medical and dental coverage.
• Disability and retirement benefits.
• Paid leave and paid time off.
• Discretionary annual bonus program based on performance.