[Hiring] Zoho CRM & Analytics Specialist @Geeks on Site

Role Description

The Zoho CRM & Analytics Specialist serves as the organization's internal expert for the Zoho ecosystem, responsible for maximizing the value of Zoho One and its integrated applications. This role combines CRM administration, business intelligence, process automation, reporting architecture, and systems optimization to ensure leadership has accurate, timely, and actionable data to drive business decisions.

The specialist will partner closely with Operations, Sales, Finance, Customer Service, IT, and Executive Leadership to:

• Design scalable reporting solutions
• Optimize business processes
• Improve data quality
• Develop automation across Zoho CRM, FSM, Billing, Analytics, and other Zoho applications

Rather than simply producing reports, this role is expected to become the organization's trusted advisor on how to best leverage the Zoho platform to improve operational efficiency and business visibility.

Qualifications

• 3+ years of experience administering Zoho CRM and/or Zoho One
• B2 English level
• Strong experience with Zoho Analytics
• Experience building executive dashboards and operational reports
• Hands-on experience with Zoho Deluge scripting
• Experience configuring workflows, automation, and custom functions
• Strong understanding of CRM data structures and relational databases
• Advanced analytical and problem-solving skills
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences
• Advanced Excel or Google Sheets skills

Requirements

• Experience with Zoho FSM
• Experience with Zoho Billing or Zoho Books
• Experience integrating Zoho with third-party applications using APIs
• SQL knowledge
• Experience with Power BI, Tableau, or similar BI platforms
• Familiarity with ETL concepts and data warehousing
• Experience supporting field service or home service organizations
• Bachelor's degree in Information Systems, Computer Science, Business Analytics, Engineering, or a related field

Benefits

• Competitive salary
• Paid time off and holidays
• Opportunity to lead the organization's Zoho strategy
• Exposure to executive leadership
• High-impact role with significant influence on business operations
• Professional development and certification opportunities