[Hiring] Technical Business Analyst @Spruce Infotech

Role Description

• Perform Business Analyst duties for the planning and requirement gathering phases of this project.
• Facilitate meetings with business leaders to elicit As-Is process flows, requirements, and other pertinent information required to reengineer business processes into UBOS focusing mainly on the financial posting, payments, refunds, and financial reconciliations processes.
• Conduct reviews and comparisons of current business processes with the best practices, to determine where business process or system changes are necessary.
• Anticipate the direction of PTC business areas and recommend new processes or opportunities that will support the UBOS objectives.
• Translate business requirements into detailed Service Blueprints, Business Process Flow diagram, Agile Features, and User Stories and support development of technical specifications and solutions.
• Enter and track in Azure Development Operations (ADO) Blueprints, Process Flows, Features, User Stories, and related documentation.
• Exhibit experience visually modeling the information obtained during elicitation meetings.
• Conduct feasibility studies and analyze existing systems to identify areas for improvement.
• Identify and define KPIs including business rules, ownership, data sources and optimal visualization.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Stay up-to-date with industry trends and emerging technologies to drive innovation.
• Work closely with development teams to ensure the successful implementation of solutions.
• Complete projects consistent with PTC and PMO guidelines.
• Develop and execute test Scenarios, Scripts, and plans to ensure solutions meet business requirements.
• Support training and support to end-users and stakeholders.
• Create and maintain comprehensive project documentation.
• Demonstrate exceptional critical thinking and problem-solving skills.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as assigned by the PTC.

Qualifications

• Demonstrated experience as a Business Analyst on projects of various size and subject matter within the government/public sector, ideally in at least 3, or more, of the Technical Areas noted.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Proficiency in business analysis tools and techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Familiarity with project management tools (e.g., MS Project) is a plus.
• Enterprise Business Solutions, specifically financial systems projects.
• ITIL / ITSM practices and methodologies.

Requirements

• Minimum of 3 years of experience as a Business Analyst or Technical Analyst in a technology-driven environment.
• Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma).
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Certifications / Education

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or additional experience as determined suitable by PTC.
• Equivalent combination of education and/or experience may be accepted.