[Hiring] Sr Data Analyst @Conch Technologies

Role Description

We are seeking a Sr Data Analyst with deep expertise in Customer Experience (CX) analytics and customer journey insights to support strategic design and customer engagement initiatives. The ideal candidate will have strong analytical skills, experience with Voice of Customer programs, and hands-on expertise with modern analytics tools and platforms.

Qualifications

• Bachelor's degree in Analytics, Data, Technology, Business, or related field
• 4–7+ years of experience in:
• CX Analytics
• Product Analytics
• Journey Analytics
• Customer Insights

Requirements

• Strong hands-on experience with Qualtrics
• Experience implementing and managing:
• Transactional Surveys
• Digital Intercepts
• Session Replay / Behavioral Analytics
• Strong experience analyzing:
• NPS / CSAT / Voice of Customer (VoC) data
• Contact Center metrics:
• Repeat Contact
• Call Drivers
• Average Handle Time (AHT)
• Digital funnel and customer journey analytics
• Advanced experience with analytics and reporting tools:
• Power BI
• Databricks
• SQL
• Experience using AI-powered analytics/reporting features within modern BI platforms

Preferred Skills

• Strong storytelling and data visualization skills
• Experience supporting CX or Design Strategy teams
• Ability to translate customer behavior data into actionable business insights
• Strong communication and stakeholder management skills

Company Description